Service Desk with German

7 days ago

Bucharest, Bucureşti, Romania MHP – A Porsche Company Full time 15,000 - 30,000 per year

ENABLING YOU TO SHAPE A BETTER TOMORROW

  • Code number: J
  • Entry level: Professionals
  • Location: Cluj, Timisoara
  • Organization: MHP - A Porsche Company

*Tasks*

  • You will serve as the first point of contact for customers seeking technical assistance via phone, support portal, or email
  • You will identify and assess customer needs to ensure prompt and accurate support
  • You will provide first-level support for basic IT issues and service requests related to systems, applications, and hardware
  • You will escalate unresolved issues or complex service requests in accordance with agreed service level agreements (SLAs)
  • You will work continuously to improve customer service, user perception, and overall satisfaction
  • You will maintain and update the Knowledge Base, ensuring documentation is accurate, helpful, and up to date

Qualifications

  • Minimum 2 years of experience in Service Desk, Helpdesk, IT Support or Customer Support Roles with a strong focus on technical issue resolution
  • Excellent Communication Skills: You will be listening and speaking to people by phone, often in some state of distress. Your ability to listen, speak plainly, and communicate effectively will be necessary
  • Problem-Solving Skills: Ability to diagnose and resolve basic technical issues. You will need to be able to prioritize the most important situations
  • Customer-oriented and cool-tempered
  • Advanced proficiency in German (B2–C1) and intermediate proficiency in English (B1)
  • Ability to work in a team and communicate effectively
  • Good understanding of IT concepts (i.e. email, AD, OS, Mobile devices etc.)

Things to know before departure:

  • Start: by arrangement - always on the 1st and 15th of the month
  • Working hours: full-time (40h); 27 vacation days
  • Employment contract: Unlimited
  • Line of work: Consulting
  • Language skills: Fluency in written and spoken German and English
  • Flexibility & willingness to travel
  • Other: a valid work permit

*Exclusive look behind the scenes*
At MHP, you will continuously grow with your projects and objectives in an innovative and supportive environment. That makes us the perfect sparring partner for your career, fueling your growth as an expert in your field while expanding your business network.

We value the authenticity that comes from bringing your individual strengths into the team. Diversity plays a key role in our culture, and it brings different visions & flavors into the mix.

  • We all share a strong team spirit. Every win, big or small, belongs to all of us.
  • We always welcome curiosity, creativity, and unconventional thinking patterns.
  • We recognize the importance of healthy, tight-knit communities and sustainable environmental changes, and we strive to enact positive change in any form within our reach.
  • We're here to co-create your ideal career growth plan tailored to your professional aspirations.

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