Support Specialist

4 days ago

Bucharest, Bucureşti, Romania HCLTech Full time 600,000 - 1,066,000 per year

We are
HCLTech
, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you'll thrive in, then you're in the right place.

Qualifications & Experience

As an End User Support Specialist at HCLTech, you will play a pivotal role in ensuring seamless IT support for end users, both onsite and remotely.

Minimum Requirements

  • Fluency in English
  • Strong customer service orientation with excellent written and verbal communication skills.
  • Proven ability to provide high-quality support to users across all organizational levels, including non-technical senior management.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel).
  • Advanced skills in Microsoft operating system installation, configuration, and troubleshooting.
  • Solid break/fix capabilities for desktops, laptops, workstations, and printers.
  • Experience supporting Windows and Mac/iOS devices.
  • Familiarity with networking basics, Intel servers, and telecom systems.
  • PBX installation, configuration, and troubleshooting experience.

Nice to have:

  • Knowledge of ITIL service management frameworks and best practices.

Responsibilities:

  • Take full responsibility for resolving user issues and service requests, using tools like ServiceNow, Remedy, or HP Service Manager.
  • Provide in-person support, help users learn how to use their devices and software, and assist remote teams with onsite tasks.
  • Offer dedicated support for VIP users, handling their tech needs quickly and professionally.
  • Help manage IT equipment by tracking inventory, updating records, and disposing of old devices properly.
  • Troubleshoot and fix unique technical problems with computers, networks, servers, phones, and other devices.
  • Repair and support desktops, laptops, printers, smartphones, tablets, and personal devices.
  • Support both Windows and Mac systems, including Windows 11/10/7/XP and Windows Server versions.
  • Keep users and teams informed about issue status and solutions through clear communication.
  • Work with experts when needed for complex problems and help manage IT assets.

What do we offer?

  • 25 holiday days per year
  • 1066 RON monthly budget in Benefit Online Platform Life
  • Insurance cover
  • The employees working on bank holidays will be benefitting either of a paid day off in the next 30 days + 100% of the hourly base salary for that specific day OR 200% of the hourly base salary for that specific day.
  • Childbirth allowance of 7000 RON after 1 year in HCLTech.
  • Internal trainings and certifications

HCLTech is committed to protecting and securing the privacy and confidentiality of the Personal Data which it collects directly or indirectly from you when applying for a job at HCLTech either directly or through a third-party human resources agency. This notice (the "Notice") outlines and explains how HCL Technologies Limited including its subsidiaries, local employing entities, associates, and affiliated companies [collectively referred to as "HCLTech", "us," "our", or "we"] will process your Personal Data in accordance with applicable privacy legislation(s).

Candidate Data Privacy Notice | HCLTech

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