Senior Technical Support Engineer

4 days ago

Bucharest, Bucureşti, Romania Oracle Full time €50,000 - €80,000 per year

If you are a highly analytical, articulate thinker who enjoys team collaboration and want to contribute to a new way of supporting our customers, we want to hear from you. The Senior Technical Support Engineer will work directly with customers to capture and understand their issues and document the progress of product solutions in our service request system. This role will be active in defining and shaping technology and processes to improve our support delivery capabilities in the SaaS space. It is an excellent opportunity to learn and use technologies such as SR automation and other proactive initiatives to meet the needs of the support team's goal to provide best of class support.

REQUIRED Qualifications and Skills:

  • Bachelor's degree preferably in Computer Science or Information Systems, or equivalent experience
  • Excellent verbal and written communication skills in English.
  • Desire advocate for customers and drive success through issue resolution.
  • Develop effective working relationships with customers and internal teams.
  • Ability to multi-task and work on many client issues at once.
  • Strong team work ethic required to successfully meet operational goals.
  • Strong organizational Skills.
  • Experience using Microsoft Excel and other tracking tools.
  • Understanding of Cloud services.

DESIRED Qualifications and Skills:

  • Experience with deploying , configuring, and troubleshooting web applications on Tomcat, WebSphere and WebLogic.
  • Experience with Database backup and restoration activities (Oracle, DB2, SQL).
  • Understanding of application-to-application communication interfaces utilizing web services architecture using XML, SOAP, and WSDL.
  • Knowledge of queuing message systems (JMS and WebSphere MQ).
  • Competent understanding of UNIX, (AIX, SUN, LINUX), and Windows operating systems.
  • Familiar with batch processing logic and concepts.
  • Ability to troubleshoot and resolve complex application and technical problems.
  • Knowledge of Programming / scripting (Java, C++) a plus.
  • Ability to grasp new and/or unfamiliar technologies quickly.
  • Understanding of Virtualization Technologies.

RESPONSIBILITIES INCLUDE:

  • Providing real time responses to customer inquiries.
  • Interact with our customers via the telephone, web and other electronic channels.
  • Become a skilled engineer by working with a wide range of Oracle products.
  • Research, re-create and test issues.
  • Create knowledge notes for resolved issues.
  • Act as a team member that contributes to solutions and customer satisfaction.
  • Adapt to a fast paced and changing technical environment.
  • Manage your time to effectively address all of your customers needs.
  • Assist in providing regional coverage for Financial Services and Insurance products.
  • Actively engage in collaboration and brainstorming with Support, Development and other internal cloud support teams.
  • Work with other lines of business in the Global Business Units to develop SaaS solutions.
  • Participate on various projects and initiative to support business processes.

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