Guest Experience Manager

Additional Information
Job Number

Job Category
Rooms & Guest Services Operations

Location
JW Marriott Bucharest Grand Hotel, Calea 13 Septembrie 90, Bucharest, Romania, Romania, 50726VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Management

Live Fully. Lead Brilliantly. Inspire Exceptional Journeys.

At JW Marriott Bucharest, we believe that true luxury is rooted in authenticity, warmth, and meaningful connection. As part of Marriott International's luxury portfolio, JW Marriott properties are sanctuaries of elegance and comfort, where our associates craft experiences that nourish the soul and elevate the everyday.

We are seeking a Guest Experience Manager who embodies the art of hosting with grace, confidence, and a passion for people. This is not just a job—it's a calling to create unforgettable moments, foster genuine relationships, and lead a team that delivers exceptional service with heart.

What You'll Do

As Guest Experience Manager, you will be the heartbeat of the lobby and the guardian of guest satisfaction. You'll lead with empathy, anticipate needs before they're spoken, and ensure every touchpoint reflects the JW promise of thoughtful luxury.

Your role will include:

• Orchestrating the guest journey from arrival to departure, ensuring seamless, personalized, and elevated experiences.
• Leading and inspiring front-of-house teams to deliver service that is intuitive, warm, and impeccably executed.
• Resolving challenges gracefully, turning moments of friction into opportunities for delight.
• Championing guest feedback, using insights to continuously refine and enhance our service culture.
• Collaborating across departments to ensure every guest interaction is aligned with our brand values and operational excellence.
• Maintaining a visible presence in public areas, engaging with guests and associates to foster a welcoming and luxurious atmosphere.

Who You Are

You are a natural host, a confident leader, and a detail-obsessed innovator. You thrive in dynamic environments and believe that luxury is not about excess—it's about intention, care, and connection.

Required Qualifications:

• High school diploma or GED; minimum 1 year of experience in guest services, front desk, or related hospitality role.
• OR a 2-year degree in Hospitality, Business Administration, or related field (no experience required).
• Strong interpersonal and communication skills, with a talent for building trust and inspiring teams.
• A calm, composed presence with the ability to lead through complexity and resolve issues with poise.
• Passion for service excellence and a deep understanding of luxury hospitality standards.

Why Join Us

At JW Marriott Bucharest, you'll be part of a team that values well-being, growth, and purpose. We offer:

• A culture of empowerment and belonging
• Opportunities for career development within Marriott International's global network
• Competitive compensation and benefits
• A chance to make a meaningful impact every day

Begin your journey with us. Shape the future of luxury hospitality.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.