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Remote Customer Support with Dutch
2 weeks ago
Now, we're expanding our Bucharest team with a Dutch-speaking Support Advisor to work with one of the biggest global retailer of sports and casual wear. You'll help customers from the Netherlands, Belgium and UK enjoy smooth experiences with their orders and products.
About the Role
- Position: Customer Support Advisor
- Languages: Dutch (B2–C1) + English (B2 or above)
- Work model: Remote
- Support region: Netherlands, Belgium and UK or Poland
- Schedule: Monday to Friday, 10:00 – 19:00
- Training period: 2 weeks + 1 shadowing week
- Project type: Providing troubleshooting, warranty support, order support from delivery enquiries to returns and refunds
What You'll Do
- Provide support via phone to our Dutch-speaking customers
- Assist with order localisations, refunds, returns, warranties, product information
- Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
- Contribute to knowledge base articles and internal documentation
You'll Thrive If You Have...
- Fluent Dutch (B2–C1) and good English (at least B1), both spoken and written
- Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
- A knack for problem-solving with technical and logical thinking skills.
- Positive attitude and ability to remain calm in a fast-paced support environment
- The possibility of working in a hybrid mode
Tipul jobului: Cu normă întreagă, Perioadă nedeterminată
Remunerație: 7.000,00RON pe lună
Experiență:
- Marketing: 1 an (Obligatoriu)
Limbă:
- Czech (Preferat)
- Polish (Preferat)
