Regular BA Support Developer 14.3

19 hours ago

Romania STC Full time €15,000 - €30,000 per year

Regular BA Support Developer (normal BH)

Location: Romania

#Hybrid/Remote

We are recruiting for a leading managed service provider in Germany, delivering IT infrastructure, application management, hybrid cloud, and digital workplace solutions

The available position is for #Regular BA Support Developer

Job Description

The Business Application Support Regular Developer will be working to resolve the incoming tickets. A strong understanding the ServiceNow application and various web services will be needed to support the resolution of potential user problems. Further certifications in SNOW domain are a must to contribute with new customer's on-boarding, project work, scripting and integration.

Responsibilities

●  Lead technical authority for the 1st and 2nd line (Junior) teams
●  Support other/lower skilled roles with their tasks
●  Works with BAS Service Process Lead to ensure smooth end to end realization of process
●  Contribution to the Knowledge Base
●  Request for Change implementation and deployment (other than PACs)
●  Technical Assessment of Request For Change raised in BAU (other than PACs)
●  Handling (properly described) stories
●  Manage Incidents related to availability of ServiceNow including the cross logging and management of issues into ServiceNow's ITSM tool (known as HI), tickets raised with the vendor

Requirements:
● University Degree or equivalent
● 5-7 Years experience in Application Support or Management (esp Ticket Management)
● ITIL Introduction & Basics
● ServiceNow Fundamentals
● ServiceNow Scripting
● GxP & GTrace tool
● Application Development Fundamentals
● ITSM Fundamentals
● ITSM Implementation

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