Customer Order Management Representative

1 week ago

Craiova, Dolj, Romania Cummins Europe Full time 70,000 - 120,000 per year

Description
Key responsibilities:

  • To work with the OMCS team to load customer's orders globally for all customers, respond to customer's queries, work cross functionally to fulfil the role.
  • Timely and efficient processing of customer orders.
  • Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput
  • Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes.
  • Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints
  • Performs order management tasks for a specific set of customers/accounts; responsible for the entire order lifecycle (order entry, order modification, logistics documentation).
  • Acts as the single point of contact for the customer regarding information requests and order escalations
  • Consistently demonstrates excellence in customer support (compassion, empathy, assistance) in all communications and interactions.
  • Provides order confirmations to the customer base according to agreed timelines and process control.

Responsibilities
Competencies:

  • Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives results - Consistently achieving results, even under tough circumstances.
  • Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
  • Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience
  • Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
  • Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements

Education, Licenses, Certifications

  • A college or university degree, or an equivalent diploma/certification, is required
  • Must possess strong proficiency in the English language, with the ability to communicate effectively in both written and verbal forms.
  • Basic knowledge of Microsoft Excel

Qualifications
Experience:

  • A minimum of two years of proven experience in customer support is required.

Job
Supply Chain Planning

Organization
Cummins Inc.

Role Category
Hybrid

Job Type
Office

ReqID
2419539

Relocation Package
No

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