Senior Learning Consultant

ADP is hiring a Senior Learning Consultant.

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

If so, this may be the opportunity you've been searching for.

In this role, you will be responsible for delivering instructor-led (onsite and virtual) training on the technical features and functional aspects of all solutions to enable the effective use of systems, tools, and processes by learners, provide associates the abiltiy to do their jobs, and to ensure clients are prepared for their initial and on-going utilization of the multiple-product offerings, features, and support services. 

You may also conduct new hire orientation/organizational overview sessions, and participate on rotational training assignments as required.  You will also provide input to the instructional design team for enhancements and updates to existing training curriculum and may participate in the instructional development process by testing/editing materials and by providing feedback regarding class flow, hands-on exercises, and knowledge checks.

In addition, you will provide consultative input to using a big picture view of client and associate needs/gaps in relation to task focus and completion, as well as be responsible for conducting field observations and participating in field activities such as: side-by-side calls and roundtables to drive associate engagement and ensure content remains revelant, updated, and effective.

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What you'll do:

• Delivery: Deliver functional, technical, and/or soft skills training to associates and clients. This may include new hire orientation and/or any rotational associate training, and all product curricula, enhancement product curricula, and associated process and soft skill training as a result of a new system release, a new job tool or process, as well as role specific process changes.  Apply adult learning theory to adapt delivery to learning styles of participants. Apply facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.  Respond to participant questions and elaborate on training content using knowledge of products, business processes, and roles and responsibilities.
• Effectiveness: Consult with instructional designers on curricula effectiveness and makes recommendations on changes to existing classes and the development of new classes to enhance associate performance and client experience. Identify opportunities to integrate curriculum among products as well as opportunities to blend curriculum among products as well as opportunities to blend curriculum to enhance scalability and operational efficiencies.
• Functional Knowledge: Keep up-to-date and proficient on products and processes used by the Learning & Performance organization to facilitate training (ie. Virtual training tools), prep the classroom, (ie. Desktop imaging/cleanup tools) and enroll and track course enrollment (ie. Learning Management System). Keep up-to-date and proficient on ADP's products and services. Maintain all relevant certifications to products and services. Keep abreast of the latest industry trends in regards to service skills, communications skills, and facilitation skills
• Administrative: Perform administrative responsibilities such as Learning Management System tasks, class survey distribution, completion of monthly status reports, and time tracking responsibilities.
• Monitor: Assist in overseeing the daily operations of the Learning Delivery team, with guidance from leadership to include: identifying and implementing best practices (i.e. virtual delivery techniques, certification standards, facilitation practices, etc.), executing components of the Learning Delivery Consultant certification program, monitoring work load of Learning Delivery Consultant, monitors status of delivery projects, establishing and analyzing metrics to monitor effectiveness and efficiency of team, and communicating status to project managers and leadership. Prepares reports and provides written evaluations/observation feedback for the manager.

TO SUCCEED IN THIS ROLE:

Experience:

• 5 – 8 years experience in training, service, implementation or equivalent knowledge/experience with pertinent HCM products/solutions (i.e. Workday, ADP, or similar 

Skills, Knowledge & Abilities:

• Advanced English is a must
• Training Delivery/Facilitation
• Ability to work in a dynamic, fast-paced environment
• Must be able to upskill on complex topics quickly
• Must be able to prioritize and perform responsibilities while resolving issues for the client and associates
• Direct impact on client and associate experience through direct delivery methods and performance.
• Client and associate communication as well as ability to report progress and feedback to BU Leaders, Managers, and Clients

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from our mistakes.
• Act like an owner & doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.