ServiceNow Team Lead

Job Description
ServiceNow Team Lead

Bucharest, Romania

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O
pportunity
Are you passionate about innovative IT solutions and technological challenges? We are seeking a
ServiceNow Team Lead
to play a pivotal role in our ongoing strategic transformation program. This is an exciting opportunity to contribute to the evolution of our ServiceNow platform, focusing on advanced integrations, automation, and process optimization while also mentoring and guiding our junior team members.

In this senior role, you will not only enhance our ServiceNow instance into a DevOps-compliant environment but also lead efforts to improve the CMDB, drive process efficiency, and ensure seamless integration across systems. Your expertise will help accelerate the performance of our ITSM processes, while supporting and developing the skills of junior colleagues to ensure the long-term growth of the team.

Day-to-Day Responsibilities

• Lead and Mentor: Guide and support junior administrators and developers, sharing your knowledge and helping them grow. Act as a go-to technical expert for the team.
• ServiceNow Administration & Development: Oversee the configuration, customization, and maintenance of the ServiceNow platform. Manage users, groups, roles, and permissions with a comprehensive view of the platform's full capabilities.
• Advanced Integrations & Automation: Design, develop, and implement complex integrations and automation workflows using REST/SOAP APIs, MID Server, and other ServiceNow connectors to optimize IT processes.
• CMDB and Configuration Management: Excellent understanding of ServiceNow Common Service Data Model 4.0 (CSDM 4), experience managing CI relationships and IRE rules.
• Agile Leadership: deal with enhancements and deployments using Agile/Scrum methodologies, collaborating with the PO and business analysts cross to ensure alignment with business goals.
• Documentation & Training: Produce high-quality documentation and user guides, and lead training sessions for both technical and non-technical stakeholders, helping users and administrators fully utilize the ServiceNow platform.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• Minimum 5+ years of experience developing, implementing, configuring, and customizing ServiceNow in an enterprise environment
• ServiceNow Administration & Development : Extensive experience with JavaScript, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, and REST/SOAP APIs.
• ITSM Management : Deep understanding of ITSM processes, including Incident, Problem, Change, and Request Management, and their best practices.
• CMDB & Configuration Management : Advanced knowledge of ServiceNow's CMDB, CSDM, and how to manage CI relationships to ensure data accuracy and system efficiency.
• Workflows & Automation : Expert in designing and implementing automated workflows using Flow Designer, Workflow Editor, and other ServiceNow tools.
• ServiceNow Integrations : Strong experience in integrating ServiceNow with third-party systems and tools through REST/SOAP APIs and MID Servers.
• ServiceNow CSM : Expertise in managing and optimizing external customer portals through ServiceNow CSM.
• ITIL v4 Certification
• Any ServiceNow Certifications among (System Administrator, Platform Implementation, ITSM, CMDB)
• Experience in projects that reduce customizations and bring ServiceNow back to baseline is a plus.
• ServiceNow ITSM Pro, CSDM/CMDB, CSM, ITOM, Integration Hub, DevOps Change, Platform Analytics.

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the "Learning" platform

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.