People Service Desk Content Specialist – ServiceNow HR

One of the world's leading energy companies, ENGIE is present across the entire energy chain, in electricity and natural gas, from upstream to downstream. By placing responsible growth at the heart of its businesses (energy, energy services and the environment), its mission is to meet major challenges: meeting energy needs, ensuring security of supply, combating climate change, and optimising the use of resources.

GBS is part of ENGIE, partnering with the support functions for the ENGIE's Business Units and Corporate. It currently has 7 Business Support functions: purchasing, consulting, finance, real estate and logistics, legal, human Resources, information systems. By 2025, GBS is ENGIE's "transition maker" for support function excellence. Amplifying ENGIE's net zero mission, we provide a competitive edge through efficient operations, strategic resource allocation, and pioneering in culture and technology.

What you will do:

The PSD Content Specialist for ServiceNow HR in Romania will be responsible for overseeing the creation, maintenance, and governance of HR content within the ServiceNow platform. This role ensures that employees and HR teams have access to accurate, up-to-date, and user-friendly information through self-service portals. The Content Manager will collaborate with global and local HR stakeholders to align content with business needs and compliance requirements.

Responsibilities:

1. Content Plan & Governance

2. Develop and implement a content plan for ServiceNow HR knowledge base and self-service portals. - Ensure content is aligned with global HR policies and local regulations. - Establish governance processes for content lifecycle management.

3. Content Creation & Maintenance

4. Create, edit, and publish HR articles, FAQs, and guides in ServiceNow. - Collaborate with subject matter experts to ensure accuracy and relevance. - Regularly review and update content to reflect policy or process changes.

5. User Experience & Self-Service Enablement

6. Optimize content for usability and accessibility in the self-service portal. - Monitor usage metrics and feedback to improve content effectiveness. - Promote adoption of self-service tools among employees and HR teams.

7. Stakeholder Collaboration

8. Work closely with HR operations, IT, and compliance teams to ensure content meets business and technical requirements.

9. Run Content Authors committees to train the new authors on content creation. - Act as a liaison between global content owners and local HR teams.

10. Reporting & Continuous Improvement

11. Track content performance using analytics and KPIs. - Identify gaps and opportunities for improvement. - Support audits and ensure content compliance with data protection standards.

Desired education, expertise, and skills:

Bachelor's degree in Human Resources, Communications, Business Administration, or related field. Certification in content management or digital platforms is a plus.

Experience:

• 1–3 years of experience in HR content management or digital HR platforms.

• Experience with ServiceNow or similar HR service delivery platforms is preferred.

• Familiarity with HR processes and compliance requirements.

Skills & Competencies:

• Excellent writing and editing skills. - Strong attention to detail and organizational abilities. - Ability to work collaboratively across teams and geographies. - Analytical mindset with experience in content performance tracking.
  - Fluent in English; knowledge of French is a must.

Benefits:

• Private health insurance for you and your family;;
• Meal tickets;
• Work-life balance;
• Annual extended holiday entitlement, depending on the length of employment;

Only candidates selected for interviews will be contacted.

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ENGIE is an Equal Opportunity Employer. Our commitment is unwavering: we do not discriminate based on race, color, age, sex, religion or religious creed, national origin, marital status, gender expression, genetic information, sexual orientation, ancestry, mental or physical disability, military or veteran status, or any other characteristic protected by law.