Customer Service Agent with German

2 weeks ago

Bucharest, Bucureşti, Romania DKV Mobility Full time 36,000 - 60,000 per year

Be part of something new and customer-driven

At
DKV Mobility
, Customer Service is more than answering questions — it's about
standing up for our customers
, understanding their journey, and delivering experiences that truly make a difference across Europe.

What you'll do

As a
Customer Service Agent
, you'll be the trusted voice of DKV for our customers. Every interaction is a chance to make a difference. You will:

  • Be the Single Point of Contact
    for our customers — respond to inquiries via phone and email, follow requests end-to-end, and ensure clear, proactive communication.
  • Coordinate deliveries and installations
    of our "need-explaining" products (like toll and refund solutions) — planning, monitoring, and adjusting timelines together with internal teams.
  • Ensure data accuracy
    by entering and maintaining information in SAP and MS Dynamics, keeping customer data clean and reliable.
  • Solve problems, not just close tickets
    — investigate complex requests, handle escalations, and find smart solutions that build customer trust.
  • Work with integrity and structure
    , following policies, confidentiality standards, and our customer-first mindset.
  • Collaborate with colleagues across Europe to deliver seamless, high-quality service.

What makes you a great fit

We're looking for someone who combines empathy, curiosity, and a structured way of working — someone who sees every interaction as an opportunity to make things better.

You bring:

  • 2+ years of experience
    in Customer Service, Sales, Logistics, or Supply Chain (B2B is a big plus).
  • Fluency in German (C1)
    and strong English for international collaboration.
  • Any other languages are a plus
  • Familiarity with
    SAP or MS Dynamics
    (big plus) and solid
    MS Office
    skills.
  • Excellent communication skills,
    empathy
    , and composure in tense situations.
  • A
    solution-oriented mindset
    and genuine joy in turning a "difficult client" into a satisfied customer.
  • Team spirit and a desire to grow in a dynamic, international environment.

What we offer:

A chance to test and grow your skills, through challenging projects

A great work environment with great colleagues that offer support and guidance

  • Attractive benefits package
  • Regina Maria medical subscription for you and your family according with internal police
  • Meal vouchers
  • Special discounts for gyms
  • Additional days off
  • DKV card with discount for fuel valid in 25 countries
  • When you are in the office can have free facilities like massage, fruits, coffee
  • Flexible working hours with home office and flextime
  • Continuous training

and much more...

Always true to our philosophy:
"You drive, we care."

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