Customer Care Specialist with Dutch

2 weeks ago

Bucharest, Bucureşti, Romania Wipro Romania Full time €40,000 - €60,000 per year

We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.

As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and KPIs.

Responsibilities:

  • Handling of inbound and outbound calls to address various call types from customers.
  • Handling of incoming transactions (chat/email/social media) to address queries from various customers.
  • Handling technical queries including troubleshooting for client diabetes-devices management software and app.
  • Handling requests for free of charge items.
  • Assisting customers to make the right product choice.
  • Determine based on product complaint if warranty claim applies and if so, order, replacement product.
  • Log information related to product complaints, to be researched by the quality team.
  • Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
  • Response to Inbound email or whitemail via phone, email or whitemail.

Candidate' profile:

  • Advanced level of English.
  • Advanced level of Dutch.
  • Excellent verbal and written communication skills.
  • Problem-solving: Ability to address customer concerns and find solutions.
  • Negotiation: Strong negotiation skills to secure favorable deals.
  • Sales Acumen: Understanding of sales strategies and techniques.
  • Highly self-motivated to deliver superior customer experience.
  • High energy level and personal resilience.
  • Integrity and desire to comply with all legal and moral standards.
  • Service and quality oriented.

Nice to have skills:

  • Experience in Medical Device BPO /Diabetes devices.
  • CRM Proficiency in using CRM software

Benefits for working with us:

  • Competitive salary with an attractive set of social benefits:
  • Private Pension Plan;
  • Monthly Benefit budget;
  • Medical insurance;
  • Life insurance;
  • Christmas bonus;
  • Childbirth allowance;
  • Relocation package for candidates willing to relocate;
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
  • Personal development in a multinational working environment through nice extracurricular activities with the team;
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
  • Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
  • Extra annual leave days depending on tenure within Wipro;
  • BOOKSTER opportunities;
  • Nice designed and central business office;
  • Fruits, coffee and tea on the house;
  • Winner Circle Points
    (WCP)
    & Long service award
    (LSA)
    platforms which offers the possibility of both non-monetary and monetary recognition;
  • Employee Assistance program;
  • Employee Referral Program
    with attractive incentive schemes
  • The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

  • Customer Care with Dutch

    1 week ago

    Bucharest, Bucureşti, Romania Wipro Full time €104,000 - €130,878 per year

    We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform based on defined SLA and...

  • Customer Care Representative

    2 weeks ago

    Bucharest, Bucureşti, Romania Huawei Europe Full time €20,000 - €30,000 per year

    About Huawei Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent...

  • Customer Care Agent

    2 days ago

    Bucharest, Bucureşti, Romania AZGROUPPROD Full time €5,000 - €15,000 per year

    Customer Care Agent – Roadside Assistance (Dutch-speaking)Why this role exists Be the calm, professional voice motorists rely on in critical moments. You will triage emergency calls, coordinate support with our partners, and follow through to successful case closure. Your work directly impacts customer safety, satisfaction, and Allianz Partners' service...

  • Dutch Speaker Customer Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Smartedge Solutions Full time €104,000 - €130,878 per year

    Role DescriptionThis is a full-time hybrid role for a Dutch Speaker Customer Analyst based in Bucharest, Romania, with some work-from-home flexibility. The Customer Analyst will be responsible for gathering and analyzing customer data, identifying trends, and providing actionable insights. Tasks include preparing reports, collaborating with other...

  • Customer Care Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Ayvens Full time €25,000 - €40,000 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer & Driver Services Team is looking for two new colleagues as Customer Care Specialist, having permanent contract and the role description detailed below:Main responsibilities are :Answering...

  • Customer Care Jr Process Associate with Dutch

    2 weeks ago

    Bucharest, Bucureşti, Romania Wipro Full time 2,000 - 4,000 per year

    Job description:Job DescriptionWe are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.As part of this project, your role as Customer Care will be to build and co-manage a strong relationship with our client's organization and perform...

  • Customer Care Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Ayvens Full time €104,000 - €130,878 per year

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Customer & Driver Services Team is looking for a new colleague as Customer Care Specialist, having permanent contract and the role description detailed below:Answering phone calls from customers...

  • Customer Care Jr Process Associate

    2 weeks ago

    Bucharest, Bucureşti, Romania Smartedge Solutions Full time 15,000 - 25,000 per year

    Position:Customer Care Jr Process AssociateLocation:Bucharest RomaniaType: PermanentResponsibilities:· Handling of inbound and outbound calls to address various call types from customers.· Handling of incoming transactions (chat/email/social media) to address queries from various customers.· Handling technical queries including troubleshooting for client...

  • Collections and Disputes Specialist with Dutch

    4 days ago

    Bucharest, Bucureşti, Romania Capgemini Full time €45,000 - €55,000 per year

    Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...

  • Jr. Customer Care Specialist

    6 days ago

    Bucharest, Bucureşti, Romania Suvoda Full time 70,000 - 120,000 per year

    We're looking for a Jr. Customer Care Specialist to join our team If you have an interest in technology, an analytical mindset and are motivated by processes and details, then this may be the job for you. Read more about the position below, and consider applying if the description sounds like youSuvoda is a global clinical trial technology company shaping...