
Senior Systems
17 hours ago
As a Senior Systems / DevOps Engineer, you will play a critical role in both supporting our customers and strengthening our own managed cloud platform. You'll work closely with clients to solve complex infrastructure challenges, design scalable systems, and ensure the reliability of production environments. Internally, you'll contribute to the automation, operation, and continuous improvement of our cloud and support systems. This role blends advanced technical troubleshooting with architecture, DevOps, and infrastructure ownership.
You'll need to be comfortable acting independently, communicating clearly across teams, and owning both problems and solutions from start to finish. If you enjoy working on meaningful challenges that combine customer interaction with modern infrastructure practices, this role offers the autonomy and technical depth you're looking for.
Responsibilities:
• Take full ownership of escalated requests and complex customer issues.
• Automate and script routine tasks, migrations, incident response and more.
• Monitor systems and applications; proactively resolve incidents.
• Design, operate, and troubleshoot modern web architectures—including microservices,
caching, databases, containers and cloud platforms.
• Deploy and manage IaaS environments (e.g., hybrid and public clouds).
• Work with virtualization/containerization tools: KVM, Docker/Podman, LXC/LXD, VMware,
Triton, Kubernetes, Nomad and more.
• Perform deep analysis and root-cause investigations using USE/RED methodologies.
• Maintain SLA compliance during major incidents and escalations.
• Create and maintain documentation: runbooks, resolutions, inventories and support
processes.
• Evaluate and recommend security controls, techniques and tools.
• Design, build and operate infrastructure for customer-facing and internal applications.
Must Have:
• Bachelor's degree in Computer Science, Math, or related field – or commensurate
experience.
• 7+ years in systems administration, DevOps, cloud engineering, or similar roles.
• Linux expertise (RHEL, CentOS, Debian/Ubuntu): install, lifecycle management, updates/
patching, backup/DR.
• Windows systems experience: install, lifecycle, updates/patching, backup/DR.
• Strong scripting skills (Bash, Python) and ability to understand existing automation.
• Experience with web services: Apache/Nginx, PHP-FPM,
• Networking fundamentals: DNS, HTTP, SSL, TCP troubleshooting.
• Application and infrastructure monitoring expertise.
• Email delivery and SMTP knowledge.
• Proficient English communication.
• Familiarity with DevOps or SRE methodologies.
• Ability to communicate solutions clearly to both technical and non-technical audiences.
• Experience with mixed cloud environments: private/public (e.g., RHV, Joyent Triton, AWS,
Azure).
• Practical automation experience with tools like Rundeck, Ansible, Checkmk, plus custom
scripts.
• Strong independent problem-solving skills and attention to doing tasks right the first
time.
Nice to Have:
• 24×7 production environment experience.
• Self-driven and eager to learn.
• Strong customer service mindset.
• Experience with less common UNIX systems (Solaris, Illumos).
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