Routing & Quality Specialist - VOICE

2 weeks ago

Bucharest, Bucureşti, Romania VOX SOLUTIONS Full time €24,000 - €60,000 per year

About VOX

Established in 2010,
VOX SOLUTIONS
has been at the forefront of innovation in the voice and messaging marketplace. We are certainly not a start-up, but a scale up company with the ambition of becoming a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at
VOX SOLUTIONS
. Our solutions are designed to support the challenges facing operators and enterprises around the globe in a highly competitive and disruptive landscape.Our passion is to provide our customers with solutions that can increase their profitability, decrease their costs, and improve their operational efficiency with the goal of optimizing their end user customer experience.

Role objective and key accountabilities:

To ensure the efficient and cost-effective routing of VOX Solutions' telecom traffic while maintaining high-quality standards across all voice and messaging services. The Routing and Quality Specialist will be responsible for optimizing routing strategies, monitoring traffic performance, and identifying and resolving issues related to call quality, connectivity, and service degradation. This role will also involve working closely with network engineers, vendors, and other internal teams to implement best practices, reduce fraud risks, and continuously enhance service delivery to meet customer expectations in a dynamic telecom environment.

Reports to
: Head of Routing - Voice

Key interactions
: Destination Managers, Sales

Key Responsibilities:

  • Provide support for sales and destination manager teams.
  • Ensure products meet established quality standards and company benchmarks.
  • Upload supplier's price lists.
  • Perform testing, check quality and routing, using both manual and automatic tools.
  • Trouble tickets management and resolution.
  • Optimize routing based on quality and cost, focusing on top customers and key deals.
  • Monitor and troubleshoot routing issues to prevent and resolve network congestion or failures.
  • Perform daily reports.

Skills:

  • Service-minded, flexible, and analytical.
  • Responsible, detail-oriented person, able to prioritize and multi-task workload.
  • Fluent in English (writing and speaking).
  • Good communication skills.

Experience:

  • Minimum 2 years experience in a similar position.

  • Voice Provisioner

    3 days ago

    Bucharest, Bucureşti, Romania Ness Digital Engineering Full time 30,000 - 60,000 per year

    Job ID 5029Why NessWe know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the...

  • Voice Provisioner

    3 days ago

    Bucharest, Bucureşti, Romania Ness Digital Engineering Romania Full time 120,000 - 144,000 per year

    DescriptionJob ID 5029Why NessWe know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for...

  • Account Manager Interconnect Voice

    2 weeks ago

    Bucharest, Bucureşti, Romania VOCALIX LTD Full time €30,000 - €60,000 per year

    Company DescriptionEstablished in 2013 with offices in Tel-Aviv, Israel and Bucharest, Romania, The Vocalix Group has become a leader in niche Value Added Services for the international VoIP market. The company offers advanced routing algorithms, IPRN, Click-2-Call, and unique Call Center solutions. Vocalix has positioned itself as a trusted partner for...

  • Product Manager, Mobile

    2 weeks ago

    Bucharest, Bucureşti, Romania Showpad Full time €30,000 - €60,000 per year

    Location: BucharestLocation Qualifications: hybrid, 2 days in the officePosition OverviewAs an L2 Mid-Level Product Manager at Showpad, you will play a crucial role in driving the development and execution ofmobileproduct initiatives within the Revenue Enablement domain. Your primary focus will be on bridging the gap between strategic direction and hands-on...

  • Community Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Ultahost, inc Full time 30,000 - 40,000 per year

    Location: Remote (Global Team)Department: MarketingTime Zone: GMT +3About UsUltaHost is a global leader in web hosting, VPS, dedicated servers, and cloud solutions. With a rapidly growing international team, we are committed to providing reliable infrastructure and exceptional customer experiences. We believe in the power of community to drive innovation,...

  • Senior Frontend Engineer

    2 weeks ago

    Bucharest, Bucureşti, Romania Showpad Full time €80,000 - €120,000 per year

    Location Qualifications:Bucharest (hybrid 2-3x week in office)Position OverviewAt Showpad, we're on a mission to transform the way businesses deliver value to their customers. As aSenior Engineer, you won't just write code—you'llset the technical direction, solve the hardest problems, and mentor the next generation of engineers. This is a role for someone...

  • Commercial Data Specialist

    4 days ago

    Bucharest, Bucureşti, Romania Molson Coors GBS Full time €20,000 - €40,000 per year

    Already an employee? You must apply through our internal portal: click hereCommercial Data SpecialistDate: Nov 5, 2025Location:BUCHAREST, ROCompany: MolsonCoors_GBSRomaniaRequisition ID:36553Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in...

  • Quality Project Specialist

    6 days ago

    Bucharest, Bucureşti, Romania Mondelēz International Full time 30,000 - 60,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.You ensure that all design and implementation activities are aligned with quality standards, with a strong focus on hygienic design principles, sanitation practices, and HACCP requirements, and their impact on overall...

  • IT Service Desk Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania vidaXL Full time 15,000 - 30,000 per year

    IT Service Desk SpecialistWe are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.You will:Identify, log and escalate incidents to the correct department according to the procedures;Provide first level support for requests received through chat, phone and service desk tickets;Handle...

  • Quality Assurance Analyst Specialist

    1 week ago

    Bucharest, Bucureşti, Romania Worldpay Full time €60,000 - €80,000 per year

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. We're looking for a highly skilled QA Specialist to join our ever-evolving NAP Servicing team and help us unleash the potential of every business.What you'll own as the Quality Assurance Analyst SpecialistAs part of an Agile team, you'll contribute and support...