Routing & Quality Specialist - VOICE

1 week ago

Bucharest, Bucureşti, Romania VOX SOLUTIONS Full time €24,000 - €60,000 per year

About VOX

Established in 2010,
VOX SOLUTIONS
has been at the forefront of innovation in the voice and messaging marketplace. We are certainly not a start-up, but a scale up company with the ambition of becoming a major player in our industry with new and innovative solutions that can address the needs of our constantly evolving telecommunications landscape.

Our people and our customers are at the center of everything we do at
VOX SOLUTIONS
. Our solutions are designed to support the challenges facing operators and enterprises around the globe in a highly competitive and disruptive landscape.Our passion is to provide our customers with solutions that can increase their profitability, decrease their costs, and improve their operational efficiency with the goal of optimizing their end user customer experience.

Role objective and key accountabilities:

To ensure the efficient and cost-effective routing of VOX Solutions' telecom traffic while maintaining high-quality standards across all voice and messaging services. The Routing and Quality Specialist will be responsible for optimizing routing strategies, monitoring traffic performance, and identifying and resolving issues related to call quality, connectivity, and service degradation. This role will also involve working closely with network engineers, vendors, and other internal teams to implement best practices, reduce fraud risks, and continuously enhance service delivery to meet customer expectations in a dynamic telecom environment.

Reports to
: Head of Routing - Voice

Key interactions
: Destination Managers, Sales

Key Responsibilities:

  • Provide support for sales and destination manager teams.
  • Ensure products meet established quality standards and company benchmarks.
  • Upload supplier's price lists.
  • Perform testing, check quality and routing, using both manual and automatic tools.
  • Trouble tickets management and resolution.
  • Optimize routing based on quality and cost, focusing on top customers and key deals.
  • Monitor and troubleshoot routing issues to prevent and resolve network congestion or failures.
  • Perform daily reports.

Skills:

  • Service-minded, flexible, and analytical.
  • Responsible, detail-oriented person, able to prioritize and multi-task workload.
  • Fluent in English (writing and speaking).
  • Good communication skills.

Experience:

  • Minimum 2 years experience in a similar position.

  • Account Manager Interconnect Voice

    2 weeks ago

    Bucharest, Bucureşti, Romania VOCALIX LTD Full time €30,000 - €60,000 per year

    Company DescriptionEstablished in 2013 with offices in Tel-Aviv, Israel and Bucharest, Romania, The Vocalix Group has become a leader in niche Value Added Services for the international VoIP market. The company offers advanced routing algorithms, IPRN, Click-2-Call, and unique Call Center solutions. Vocalix has positioned itself as a trusted partner for...

  • IT Service Desk Specialist

    1 week ago

    Bucharest, Bucureşti, Romania vidaXL Full time 15,000 - 30,000 per year

    IT Service Desk SpecialistWe are looking for an IT Service Desk Specialist to provide first-line technical support and ensure smooth day-to-day IT operations.You will:Identify, log and escalate incidents to the correct department according to the procedures;Provide first level support for requests received through chat, phone and service desk tickets;Handle...

  • Quality Assurance Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Haleon Full time 30,000 - 60,000 per year

    Hello. We're Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep...

  • Customer Service Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania 1896a163-1c7b-4120-a2a9-c68a48ce64fe Full time 20,000 - 40,000 per year

    Customer Service SpecialistLocation: Ilfov, RomaniaIndustry: Home Furniture / Upholstery Fabric / FurnitureFor our promising e-commerce client, we are looking for a Customer Service Specialist to manage pre- and post-sales communication.The role requires working on-site, 5 days per week.Key ResponsibilitesHandle customer inquiries via email, WhatsApp, and...

  • Public Affairs Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania AHK Romania Full time €30,000 - €60,000 per year

    Interested in German-Romanian Economic Relations?Join us atAHK Romaniaas PUBLIC AFFAIRS SPECIALIST and help shape the dialogue that drives economic cooperation between Germany and RomaniaWe're looking for amotivated, communicative, and curious team playerwith a passion foreconomic policy and international relations.If you're quick to grasp complex topics,...

  • Senior Specialist-Social Media

    2 weeks ago

    Bucharest, Bucureşti, Romania Beko Romania Full time 40,000 - 60,000 per year

    Beko Romaniais looking for aSenior Specialist-Social Mediato join our amazing marketing team. If you are passionate about Social Media and marketing, you are an optimistic team player who wants to be a#gamechanger, we have the perfect role for youYour Profile:Education: Bachelor's degree in Marketing, Communications, Journalism, or related fields;Portfolio:...

  • Quality Assurance Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania Chain IQ Full time 40,000 - 60,000 per year

    Title: Quality Assurance ConsultantLocation:Bucharest, RODate: Oct 6, 2025At Chain IQ, your ideas move fast.Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive...

  • Quality Assurance Consultant

    2 weeks ago

    Bucharest, Bucureşti, Romania chainiqgro Full time 40,000 - 60,000 per year

    At Chain IQ, your ideas move fast.Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend....

  • HR Operations Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Chain IQ Full time 30,000 - 40,000 per year

    Title: HR Operations SpecialistLocation:Bucharest, RODate: Nov 19, 2025At Chain IQ, your ideas move fast.Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive...

  • Senior Marketing Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Premier Energy Romania Full time 40,000 - 80,000 per year

    We're Hiring: Senior Marketing SpecialistAre you a creative, smart, and autonomous marketer ready to take the lead in shaping a brand from scratch? Join our team and make a real impactWhat you'll doExpertise in End-to-End Strategy: Ability to develop, implement, and optimize complex marketing and commercial strategies, covering the entire funnel from...