Online Chatting Specialist for Content Creators

2 weeks ago

ClujNapoca, Cluj, Romania Orca Communications Full time €20,000 - €40,000 per year
Overview

We are seeking an elite Online Chatting Specialist to represent high-profile content creators by engaging with their audiences through real-time online chat. The ideal candidate is emotionally intelligent, excels at building rapport, and is skilled at upselling digital products and services. This is a remote position offering a competitive fixed rate plus commission.

Key Responsibilities

  • Engage with fans and followers on behalf of content creators via online chat platforms, ensuring a positive, personalized experience.

  • Identify opportunities to upsell premium content, subscriptions, and exclusive offers in a natural, customer-focused manner.

  • Respond promptly to inquiries, resolve issues, and provide accurate information about products and services.

  • Maintain detailed records of conversations and transactions in CRM systems.

  • Collaborate with team members to optimize chat strategies and share best practices.

  • Uphold the highest standards of professionalism and confidentiality at all times.

Ideal Candidate Profile

  • Proven experience in customer support, sales, or chat moderation, preferably within the BPO sector.

  • Exceptional written communication skills and the ability to multitask across multiple chat sessions.

  • High emotional intelligence and a genuine passion for customer engagement and satisfaction.

  • Demonstrated ability to identify customer needs and offer tailored solutions that drive revenue.

  • Track record of meeting or exceeding sales targets in a fast-paced environment.

  • Familiarity with CRM tools and online chat software.

  • Ability to work independently and as part of a remote team.

Compensation

  • Fixed base rate plus commission on upsells and conversions.

  • Opportunities for advancement and performance-based bonuses.

Why Join Us?

  • Work remotely with flexible scheduling options.

  • Represent high-profile content creators and help grow their online communities.

  • Be part of a dynamic, supportive team that values innovation and results.

  • Access to ongoing training and professional development.

How to Apply

If you are a motivated customer support or sales professional with a passion for online engagement and upselling, we want to hear from you. Please submit your resume and a brief cover letter highlighting your relevant experience.

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