Support and Delivery Engineer Romania

5 days ago

Bucharest, Bucureşti, Romania Daktela Romania Full time 15,000 - 30,000 per year

At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.

Why Daktela

  • Successful and constantly growing global company with plenty of opportunities
  • Great, innovative product
  • Fast-moving and agile environment where you can change things
  • A lot of opportunities to grow
  • Great company culture
  • A fair reward, nice package of benefits and company events and activities

What you'll do

As a junior support engineer you will be responsible for providing best-in-class technical support to our customers. You will also help them with Daktela onboarding. This could be a great first step into an IT career, with plenty of opportunities for growth.You will be responsible for:

  • Technical consultations, customer support and Daktela implementations for new and existing customers in Romania and Bulgaria
  • Troubleshooting, debugging, monitoring, performance tuning
  • Daily cooperation with the Romanian country management and the central Support team
  • Active role in the development and implementation of Romanian and Bulgarian market strategies
  • Communicating customer feedback and requirements to the development team

Your experience and skills

  • A desire to learn new things
  • Strong customer orientation
  • Technical background
  • Telco experience, IT customer support an advantage
  • Experience with Linux operating system an advantage
  • Experience and understanding of VoIP and SIP an advantage
  • Good communication skills
  • English at a communicative level
  • Working with AI tools, basic AI knowledge an advantage

What makes this role exciting?

  • You'll gain real technical experience in VoIP, Linux and networking.
  • You can become a SIP communication expert.
  • You'll have a clear career path: many of our senior engineers and managers started exactly here.
  • You'll work in a great team led by one of Daktela's most senior employees.

What can you expect from us

  • Twice a year we distribute bonuses according to the company's profit
  • 5 weeks of vacation + 2 sick days
  • Laptop according to your preferences
  • Referral bonus

Find out more about our company

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