Order Fulfillment Consultant – Order Lifecycle, Projects Delivery

General Information

Country:
Romania

State:
Cluj

City:
Cluj-Napoca

Office Location:
B-dul. 21 Decembrie 1989, nr Maestro Business Center

Date posted:
08-Oct-2025

Business Function:
Manufacturing/Operations

Position Type:
Full-Time/Regular

Description

Join the Steelcase journey in Cluj, Romania We're looking for an
Order Fulfillment Consultant – Order Lifecycle, Projects Delivery & Client Management
who thrives in a dynamic environment, ensuring seamless delivery and exceptional service to our clients.

What is in it for you?

• Cross-cultural experiences: Collaborate with clients and teams from all around the EMEA.
• Career growth: Showcase your talent, and we'll provide opportunities for advancement.
• Work-life balance: Enjoy a supportive environment that prioritizes your well-being.
• Security: Benefit from a permanent contract and stability in the organization.

Who You Are:

• Minimum of 5 years of experience in client operations, logistics, or roles focused on project execution and customer administration
• Proven ability to manage complex operational flows and ensure high standards of client satisfaction
• Strong understanding of the end-to-end order lifecycle, including order-to-cash and customer delivery coordination
• External client-facing experience or exposure is a must
• Proficiency in ERP systems (e.g., SAP, Oracle)
• Strong coordination, problem-solving, and analytical skills
• Fluent in English; German and/or French is a plus
• Comfortable working in a hybrid, cross-functional, and multicultural environment

What You Will Be Doing:

• Coordinate the end-to-end execution of customer orders, ensuring accuracy, timely delivery, and proactive communication with clients, dealers and internal teams.
• Act as the operational liaison between customer needs and internal logistics, production, and planning functions.
• Monitor order flows and anticipate potential risks, collaborating with stakeholders to implement timely solutions.
• Ensure client satisfaction through consistent follow-up, transparency, and issue resolution across the order lifecycle.

Benefits

At Steelcase, we care about our employees and we want to recognize their efforts through a significant package of benefits which includes fixed and flexible benefits RON gross per employee/year).

Flexible benefits budget that can be spent on any of the following options:

• Reimbursement of your outside country vacation up to 7500 RON/year and vacation vouchers for Internal tourism.
• Trainings and accreditation in accordance with your job description.
• Reimbursement for public transportation or fuel.
• Meal tickets.
• Private pension.
• Gift vouchers for special events according to the legislation: Christmas, Easter, 8th March, 1st of June.
• Culture vouchers (for bookshops, theaters, cinemas, festivals, concerts etc.).
• Sports discounts for gyms, spa & relax, sport equipment and articles... and others.

Fixed benefits:

• 25-30 days of annual leave (depending on your seniority)
• Healthcare Subscription at Regina Maria: Expert Complete package
• Private Life Insurance, with coverage for temporary work incapacity and critical illness up to 90000 RON
• Private Health Insurance with coverage for hospitalization and surgery costs up to 8000 RON/year
• Financial support for special life events
• Work anniversary and birthday kits
• Learning & Development opportunities via LinkedIn Learning, internal trainings etc.
• Office perks: well-being initiatives
• A hybrid model of work and flexible program.

Who We Are:

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Why People Choose to Work with Us:

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

What Matters to Us:

More than qualifications, we're looking for talent and potential. We are proud to have a strong and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply. If we can make the application process easier through accommodation, please email us at

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index for the past nine years.

If you're interested in Steelcase, but this isn't the right time or role, join our Talent Community to be updated on future openings in your area(s) of expertise.