Delivery Advisor

2 weeks ago

ClujNapoca, Cluj, Romania Tesla Full time €40,000 - €60,000 per year

What To Expect
As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring they have a smooth and exceptional experience when receiving their Tesla vehicle.

You are motivated, driven to succeed, and inspired by Tesla's mission to accelerate the world's transition to sustainable energy.

You will be part of a larger sales and delivery team that works closely and flexibly together in all tasks.

We Offer:

  • Career Development and Training: At Tesla, you have the opportunity for personal and professional growth through regular performance reviews, targeted training, and development opportunities (e.g., high-voltage training, management training)
  • Company Culture: Immerse yourself in our inspiring company culture, where innovation, teamwork, and passion are at the forefront
  • Innovative Projects and Technologies: You have the chance to work on groundbreaking projects and technologies that shape the future of the automotive industry and sustainable energy
  • Benefits and Perks: You can expect a competitive salary and benefits package, which includes Tesla stock options or a cash award
  • Engaged Team and Positive Work Atmosphere: Work in a dedicated and motivated team characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy
    What You'll Do- Delivery Process: You take over the customer once the order has been placed and guide them through the delivery process
  • Detail-Oriented: You assist customers who have made their purchase without prior interaction with Tesla, ensuring that all required documents are completed accurately and on time
  • Customer Consultation and Support: You communicate regularly with customers to set the right expectations and keep them informed about delivery timelines, addressing customer questions and concerns regarding the delivery process and finding solutions to any issues that arise
  • Planning and Preparation: You coordinate daily with other members of the Tesla team, including the Delivery Experience Team and the Service Team, to ensure a seamless and exceptional customer journey
  • Completion and Handover: Your daily priority is conducting vehicle handovers and ensuring that all customers are satisfied with their delivery and that any issues are resolved to their satisfaction
  • Success-Oriented: Achieving or exceeding delivery targets and performance metrics should motivate you daily
    What You'll Bring- Tesla's Mission: You are passionate about Tesla's mission and products and are eager to share this enthusiasm with others
  • Customer Service: You have experience in customer service, excellent communication and interpersonal skills, and the ability to build strong relationships
  • Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment
  • Solution-Oriented: You possess good problem-solving skills and the ability to identify and resolve potential issues before they arise
  • Motivation: You bring attention to detail and a focus on accuracy
  • Language Skills: You are fluent in English and Romanian, with the ability to communicate, read, and write in both languages
  • Eligibility: You possess a valid driver's license
    , Tesla

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