Inside Sales Specialist

2 weeks ago

ClujNapoca, Cluj, Romania Emerson Full time 15,000 - 30,000 per year

In This Role, Your Responsibilities Will Be:

  • Ensure customer satisfaction by understanding, managing, and fulfilling each requirement or expectation through remote communication or site visits.
  • Take full ownership of the assigned technical and commercial quote-to-order scope within Emerson Systems & Software Lifecycle Services, following established standards and processes.
  • Propose innovative, cost-effective solutions that align with customer needs while maintaining schedule, quality, and profitability.
  • Work closely with sales, engineering, and operations teams to ensure timely, accurate and efficient order delivery.
  • Proactively communicate project status, anticipate potential challenges, and implement contingency plans to ensure customer commitments are met.
  • Share knowledge, standard methodologies, and technical expertise with colleagues and the wider organization to promote continuous learning and team effectiveness.
  • Support the professional development of other Inside Sales Specialists through mentorship and active collaboration.
  • Carry out other responsibilities related to ethics, information security, and company compliance policies as reasonably instructed and aligned with business needs.

Who You Are:

You are a customer focused professional who takes pride in delivering results and exceeding expectations. You build trust by understanding customer needs and ensuring their goals are met efficiently and effectively. You remain adaptable in dynamic situations, respond well to change, and make informed decisions even when priorities shift. You plan and organize your work with clarity and structure, ensuring all actions contribute to the overall success of your team and organization. With your proactive attitude and focus on outcomes, you consistently drive progress and foster long-term partnerships built on reliability and value.

For This Role, You Will Need:

  • University degree.
  • Proficiency in English (written and spoken); a second European language is an advantage.
  • Minimum 3 years of experience in commercial or sales support activities, preferably within the process of automation or industrial solutions field.
  • Strong communication and organizational skills, with the ability to manage several projects simultaneously.
  • Willingness to travel up to 10% as required.

Preferred Qualifications That Set You Apart:

  • Familiarity with Emerson's Systems & Software Solutions portfolio, particularly software and subscription-based offerings.
  • Understanding of MRO, one-off services, contract renewals, and engineered lifecycle services.
    Experience managing customer portfolios and contributing to retention and growth metrics such as Annual Recurrent Revenues and Customer Health Scores.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

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