
Travel&Expenses Helpdesk Officer with Italian, Timisoara
1 day ago
We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
As part of this project, your role as an Travel & Expenses Helpdesk Officer will be to build and co-manage a strong relationship with our client organization and perform based on defined SLA and KPIs.
The skills & experience you need:
· Fluency in English and Italian;
· At least 1 year of experience in Customer Support/Procurement/Finance/Helpdesk;
· Very good analytical and problem-solving skills;
· Numerical competencies;
· Customer-oriented;
· Ability to adhere to TAT and timelines;
· Attention to detail;
· Active listening combined with excellent written and verbal communication competences;
· Knowledge of T&E (Travel & Expense) or Finance domains.
What you'll be doing:
· T&E Helpdesk Officer main attribution is to offer effective customer assistance (client users and suppliers) concerning its requirements to solve problems;
· Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat;
· Ensures that the phone/chat line is open at the beginning of the work program;
· Answer Customer calls/emails/chats and providing guidance regarding the business travels and expenses;
· Acts as single point of contact for the customer and communicates relevant information to ensure the customer's satisfaction;
· Communicates the problem status and time to resolution to affected personnel; provides to the customers a continuous visibility on the occurred situation/problem;
· Ensures a structured and high-quality communication related to the open cases;
· Creates tickets to the IT support team whenever necessary.
Benefits for working with us:
· Competitive salary with attractive set of social benefits:
ü Private Pension Plan;
ü Monthly Benefit budget;
ü Medical insurance;
ü Life insurance;
· Christmas bonus;
· Childbirth allowance;
· Relocation package for candidates willing to relocate;
· Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
· Personal development in a multinational working environment through nice extracurricular activities with the team;
· Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
· Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
· Extra annual leave days depending on tenure within Wipro;
· BOOKSTER opportunities;
· Nice designed and central business office;
· Fruits, coffee and tea on the house;
· Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
· Employee Assistance program;
· Employee Referral Program with attractive incentive schemes
· The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.
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