
L1 IT Customer Support with Italian
1 week ago
Company Description
Choose a job that makes sense
EVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,
EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe (Aix, Angers, Bruxelles,
Bucharest
, Frankfurt, Lille, Lyon, Milan, Montpellier, Nantes, Paris,
Timişoara
...) and in Tunis, EVERIENCE has a sustained growth and a turnover of 207 M€ in 2022.
Diversity is part of the company's DNA and developing the skills of its 3,600 employees is at the heart of EVERIENCE management.
Our Main Activities
- Applications Functional Support (40%): Providing user support for standard applications such as SAP, Oracle, Salesforce, Cegid and for client-specific applications
- IT Service Desk (40%): Providing Premium experience in IT support for users of Windows, Windows 10, Office and Office 365
- BPO (20%): Externalization of business processes, back-office activities within our specialization
Job Description
We are searching for tech-savvy enthusiasts If you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleague And you'll also be considered a hero when you solve our customer's challenges.
What We'll Achieve Together
- Provide accurate and optimal IT solutions via telephone, e-mails or chat;
- After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);
- Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;
- Follow-up the existing back-log;
- Comply with project's performance indicators;
- Communicate with other designated teams and escalate complex issues.
Qualifications
This job is the right for you if:
- Spoken languages: fluent Italian and English (B2/C1);
- Technical college or university is not mandatory as necessary training will be ensured;
- Previous customer support experience is an advantage;
- Excellent customer service abilities: client orientation, active listening and interpersonal skills;
- Ability to work in a dynamic environment and to multitask;
- Availability to work in shifts.
Additional Information
What We Offer
- Permanent contract
- Central building offices with an excellent view of the city, top facilities and equipment
- Performance bonus
- Expense account for holidays
- Meal tickets and gift vouchers
- Training opportunities
- Regina Maria medical package
- Extra vacation days
- Fruits on the house
What about choosing much more than a job? #AJobThatMakesSense
All our positions are open to people with disabilities
-
L1 IT Customer Support with Italian
2 weeks ago
Timișoara, Timiş, Romania EVERIENCE Full time €20,000 - €25,000 per yearCompany Description Choose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in...
-
L1 IT Customer Support
2 weeks ago
Timișoara, Timiş, Romania Everience Romania Full time 10,000 - 20,000 per yearWhat you will do:Provide accurate and optimal IT solutions viatelephone,e-mails or chat;After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);Assist in the resolution of customer and support issues to ensure a positive impact on customer...
-
L1 IT Customer Support
7 days ago
Timișoara, Timiş, Romania Everience Romania Full time 10,000 - 20,000 per yearWe are searching for tech savvy enthusiastsIf you enjoy using computers and find satisfaction in helping others find the ideal solution, YOU are our future colleagueAnd you'll also be considered a hero when you solve our customer's challenges.What you will do:Provide accurate and optimal IT solutions via telephone, e-mails or chat;After an effective training...
-
L1 IT Customer Support with English
5 days ago
Timișoara, Timiş, Romania EVERIENCE Full time 20,000 - 25,000 per yearCompany Description Choose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in...
-
L1 IT Customer Support with German
2 weeks ago
Timișoara, Timiş, Romania EVERIENCE Full time €15,000 - €30,000 per yearCompany Description Choose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in...
-
L1 IT Customer Support with German
2 weeks ago
Timișoara, Timiş, Romania Everience Full time 20,000 - 25,000 per yearCompany DescriptionChoose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe...
-
L1 IT Customer Support French
5 days ago
Timișoara, Timiş, Romania EVERIENCE Full time €20,000 - €40,000 per yearCompany Description Choose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in...
-
L1 IT Customer Support with English
5 days ago
Timișoara, Timiş, Romania everience Germany GmbH Full time €40,000 - €60,000 per yearCompany DescriptionChoose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe...
-
L1 IT Customer Support French
5 days ago
Timișoara, Timiş, Romania Everience Romania Full time €20,000 - €25,000 per yearCompany DescriptionChoose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in Europe...
-
L1 IT Customer Support with English 24/7
5 days ago
Timișoara, Timiş, Romania EVERIENCE Full time 20,000 - 25,000 per yearCompany Description Choose a job that makes senseEVERIENCE supports the companies' digital transformation by combining the unique know-how of its teams with the most relevant technologies. Because the future of companies is closely linked to the success of its employees,EVERIENCE supports 1,200,000 users for more than 200 companies. With 16 officies in...