Business Analyst| Workflow Solution @ Hubs Romania

• REQ
• 26/08/2025
• IT Business Analysis
• Boekarest, Roemenië
• ING Hubs

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of - , , .

We started out in 2015 as ING's software development hub, then steadily epanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and : - .

, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a fleible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

Being a global company having in the strategy the delivery of a global platform for all customers, ING puts a lot of attention on the security processes and requirements. Following a strict set of security rules and processes, ING ensures that all platforms, user access procedures and security related tasks are in line with the security minimum standards.

Workflow Solutions team offers internal services to other departments from ING Global consisting in SharePoint custom solutions for various roles and purposes. Using our solutions people can organize data flows and approval, store documents, keep track of versions, collaborate with other teams, create and maintain different web pages, while assuring risk and security access needs are fulfilled.

Your Day-to-Day:

Even if you'll start your day from the comfort of your home or drink your morning coffee in our office's garden, your day will be quite similar when comes to tasks. Here are your daily responsibilities:

Analyses the ability to change the application environment and assesses the impact of these changes on the e

• isting environment: application, infrastructure and operations; agrees with developers and representatives of all IT teams involved, 3rd party providers, IT Risk, IT Infrastructure and IT Operations on the functional description prior to Proposal and Implementation.
  Creates the standard functional design document that should contain the design of the functional solution, assures interaction with programmers, testers in order to obtain correct adaptation of the solution to the e- isting environment.
• Gathers feedback and sign-off on the proposed solution from business and operations departments.
  Maintains the contact with developers and representatives of all IT teams involved: IT Risk, IT Infrastructure and IT Operations during implementation to ensure correct adaptation of the solution into the e- isting environment.
  Estimates, creates, updates and e- ecutes the system test plan.
  Provide high quality service & support to customers/co-workers while maintaining a professional standard for new and e- isting applications.
• Provides 3rd line support for production incidents.
• Actively proposes improvements in implementation, standards and other work practices.
• Maintain IT Risk and Security protocols requested by the Organization.

What you'll bring to the team:

Technical:

• Requirements elicitation and modeling
• Writing technical documentation
• Flow diagrams and data flow management
• Backlog & stakeholder management
  Best Practices for software testing; previous e- perience in manual testing for web-based applications Software delivery lifecycle

Tools:

• Visio or other tool for diagrams
• Microsoft 365
  We use SNOW, Azure Dev OPS for test management & bug tracking, but any eperience with other similar tools will do (eamples: TestLink, JIRA, Zephyr, Bugzilla,- ray etc)

Soft skills:

• Problem solving
• Communication skills
• Time management
• Continuous learning
• Team player

Nice to have:

• AGILE Scrum
• SQL
• SharePoint on-Prem or Online
• Incidents management ITRMP/Risk/SOLLs

• HTML Basic

• Foreign languages:English (advanced)

• Education: Bachelor's Degree (or higher) in an IT related field

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read theprivacy noticeson ourwebsite(make sure to scroll until you reach the Data Protection section/ Candidates tab).

Your place of work

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Questions? Just ask

Aleandra - Gabriela Mitroi

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.