Customer Care Professional

2 weeks ago

Bucharest, Bucureşti, Romania Smartedge Solutions Full time 20,000 - 30,000 per year

Responsibilities:

  • Handling of inbound and outbound calls to address various call types from customers.
  • Handling of incoming transactions (chat/email/social media) to address queries from various customers.
  • Handling technical queries including troubleshooting for client diabetes-devices management software and app.
  • Handling requests for free of charge items.
  • Assisting customers to make the right product choice.
  • Determine based on product complaint if warranty claim applies and if so, order, replacement product.
  • Log information related to product complaints, to be researched by the quality team.
  • Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign.
  • Response to Inbound email or whitemail via phone, email or whitemail.

Candidate' profile:

  • Advanced level of English.
  • Advanced level of Portuguese.
  • Excellent verbal and written communication skills.
  • Problem-solving: Ability to address customer concerns and find solutions.
  • Negotiation: Strong negotiation skills to secure favorable deals.
  • Sales Acumen: Understanding of sales strategies and techniques.
  • Highly self-motivated to deliver superior customer experience.
  • High energy level and personal resilience.
  • Integrity and desire to comply with all legal and moral standards.
  • Service and quality oriented.

Nice to have skills:

  • Experience in Medical Device BPO /Diabetes devices.
  • CRM Proficiency in using CRM software

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