Back Office Engineer

2 weeks ago

Timișoara, Timiş, Romania BULL-IT SOLUTIONS LTD Full time €35,000 - €55,000 per year

· Diagnosis of all minor, major and critical alarms

· Creating and resolving incident tickets considering SLAs

· Fault management and Troubleshooting

· Planning, Creating and implementing change requests/tickets

· Support for on-site technician - troubleshooting, repairing, replacing - network elements & infrastructure elements

· Network performance monitoring and reporting

· Integration network elements

· Configuration network elements and services

· Creating and maintaining documentation

General requirements:

· NOC/SOC experience with good understanding of specific SLAs and KPIs

· Network monitoring tools

· Ticketing tools

· Understanding of general networking concepts at CCNA/CCNP level

· Understanding of service provider architecture/infrastructure

· English C1-C2

· German B2

· Self-reliant and w/ Ability to learn fast

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