24X7 L2 Application Support Engineer

5 days ago


Bucharest, Bucureşti, Romania SII Group Romania Full time 30,000 - 40,000 per year

Who we are:

Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.

We are looking for:

We are seeking an Application Support Engineer (24x7) with English.

Supporting / maintaining a diverse portfolio of Global applications – custom applications running on on-prem Windows/Linux or cloud servers in a 24x7 environment (this role will require night and week-end shifts).

What you will do:

Incident management and resolution following Standard Operating Procedures (SOPs)

● Alert management from automated systems

● Manage escalation of issues to various Global teams and ensure resolution is reached

● Monitoring the environments in our portfolio

● Participate in continuous improvement internal processes for the activities in our portfolio

● Interface with the internal clients/customers

● Daily/Weekly/Monthly reporting for the Global application in our portfolio Critical Hiring Criteria:

● Previous experience in IT support (min 1.5 years). Experience in application support will be a plus

● Previous relevant experience with Linux or Microsoft Enterprise solutions (min 1.5 years)

● Proficiency in spoken and written English

● Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:

o Microsoft Windows Server (2008 R2 /2016) or Linux (Centos and RedHat)

o Microsoft IIS 7.5/8 / Apache

o Microsoft SQL Server (2012, 2014)

o Monitoring tools and principles

o Microsoft Powershell

● Good understanding of IT processes (Incident and Problem management, Change management) - ITIL Foundation certified will be a plus.



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