24X7 L2 Application Support Engineer
5 days ago
Who we are:
Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.
We are looking for:
We are seeking an Application Support Engineer (24x7) with English.
Supporting / maintaining a diverse portfolio of Global applications – custom applications running on on-prem Windows/Linux or cloud servers in a 24x7 environment (this role will require night and week-end shifts).
What you will do:
Incident management and resolution following Standard Operating Procedures (SOPs)
● Alert management from automated systems
● Manage escalation of issues to various Global teams and ensure resolution is reached
● Monitoring the environments in our portfolio
● Participate in continuous improvement internal processes for the activities in our portfolio
● Interface with the internal clients/customers
● Daily/Weekly/Monthly reporting for the Global application in our portfolio Critical Hiring Criteria:
● Previous experience in IT support (min 1.5 years). Experience in application support will be a plus
● Previous relevant experience with Linux or Microsoft Enterprise solutions (min 1.5 years)
● Proficiency in spoken and written English
● Familiar with (or good understanding of similar technologies – minimum 1 year experience per technologies) at least of 3 of the following:
o Microsoft Windows Server (2008 R2 /2016) or Linux (Centos and RedHat)
o Microsoft IIS 7.5/8 / Apache
o Microsoft SQL Server (2012, 2014)
o Monitoring tools and principles
o Microsoft Powershell
● Good understanding of IT processes (Incident and Problem management, Change management) - ITIL Foundation certified will be a plus.
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