Digital Renewal Specialist

Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
As a Digital Renewal Specialist at OpenText, you will play a critical role in ensuring a seamless, efficient, and customer-centric renewal experience for our small and medium-sized business clients. You'll manage the full renewal lifecycle—from quoting and customer outreach to resolving billing issues and processing orders. Your attention to detail, customer-first approach, and ability to prioritize under pressure will directly impact customer retention, satisfaction, and revenue continuity.

• What the Role Offers A fast-paced and collaborative environment where your contributions have a direct impact on customer relationships and company performance.
• The opportunity to work with a global team committed to protecting OpenText's contract base and driving growth through proactive renewal engagement.
• Hands-on experience in quoting, billing, customer communication, and upsell positioning—enhancing your sales and operations skillset.
• Exposure to Salesforce, SAP, and Oracle Service Cloud, along with mentorship and support to grow your career in sales, customer success, or operations.
• A team culture that values learning, adaptability, and customer success.

What You Need To Succeed
Experience & Skills:

• 2+ years of experience in customer success, renewals, sales, or account management preferred.
• Strong communication skills (written and verbal) and confidence in customer-facing interactions.
• Organized, detail-oriented, and able to juggle multiple priorities.
• Proficiency with Microsoft Office; experience with Salesforce, SAP, or Oracle is a plus.

Mindset & Approach

• Self-driven and highly adaptive—comfortable learning on the go and working independently.
• Analytical thinking and problem-solving mindset, especially when working under pressure.
• A collaborative attitude with a desire to contribute to team goals and customer success.
• Eagerness to grow your career at OpenText and take on increasing responsibility.

One Last Thing
If you're looking to build a career at the intersection of customer success, renewals, and digital sales—and you thrive in a role that blends operational excellence with customer engagement—this is the opportunity for you. Join us and help shape the future of customer retention in the digital age.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.