Associate Renewal Support Specialist

OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your ImpactReporting into the Renewals function, you will perform essential back-office tasks that support the effective execution of the end-to-end renewal sales cycle. In this non-customer-facing role, your impact is felt through the accurate capture, entry, and organization of customer information, the timely updating of renewal opportunity and quote data, and the maintenance of records and documentation.

You will play a key role in researching information and coordinating work through pre-defined processes, ensuring operational efficiency and data integrity. By interfacing with internal stakeholders, partners, and end customers, you'll help communicate status updates and resolve complex issues that arise during or after the renewal cycle.

Your expertise will contribute to the broader operations community by optimizing, simplifying, and standardizing the use of customer and renewal data—empowering better decision-making across the organization.

What the Role Offers

• A dynamic role where you'll manage Return Material Authorizations (RMAs), contributing to smooth product returns and customer satisfaction.
• The chance to create Zero Value Opportunities and Quotes, supporting accurate and efficient sales operations.
• A problem-solving environment where you'll investigate and resolve Premium Support issues, ensuring high service standards.
• Opportunities to identify automation potential and collaborate with cross-functional teams to drive process improvements.
• Exposure to complex IT scenarios through SMAX ticketing, enhancing your technical troubleshooting skills.
• Hands-on involvement in testing support for IT releases, helping ensure system stability and performance.
• Responsibility for maintaining accurate, timely, and accessible data to support operational, delivery, and audit functions.
• A focus on data security and compliance, ensuring customer information and transactions meet internal and legal standards.
• The opportunity to support renewal processes by assisting with quote generation and collaborating with Renewal Account Representatives when challenges arise.

What You Need to SucceedEducation and Experience:

• University degree, preferably with a focus in business or finance, or relevant business experience.
• Experience in a related field.

Knowledge and Skills:

• Excellent communication skills, including written, verbal, and presentation; mastery in English and local language, with additional languages as required.
• Solid working knowledge of internal processes and policies.
• Developed understanding of local legal compliance requirements.
• Advanced problem-solving and analytical capabilities.
• Strong teamwork and collaboration skills.
• Excellent time management and organizational abilities.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.