Customer Success Engineer

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

The Opportunity

Customer Success Engineers are responsible for the partnership between Adobe and our strategic clients, driving value realization and return on the client's investment. This team of technology-savvy individuals has experience in Digital Marketing and understands its value in driving company strategies.

What you'll do

• Act as a designated technical consultant to 5 to 7 customers using Adobe Experience Manager (AEM). This includes implementing and supporting standard deployment methodologies, managing custom integrations, bridging communication with clients, third-party providers, and various partners.
• Focus on client retention and cultivate future projects to qualify new opportunities, with frequent interaction with Directors, VPs, and C-level executives of Fortune 500 companies.
• Develop long-term client relationships, handle technical operations, and improve your domain expertise by collaborating in a reciprocal environment.
• Provide an outstanding customer experience for all assigned clients and assist them by rapidly growing their usage and adoption of Adobe products.
• Help clients reach their business goals by answering questions, customizing accounts, and renewing contracts.
• Work closely with Sales Executives and consult with other team members to ensure mutual objectives are met in support of client happiness.
• Communicate consistently with clients throughout the contract lifecycle by addressing relevant issues and managing their expectations.
• Coordinate customer support to ensure timely closure of quality issues and manage professional services requests.
• Work with Adobe's AEM, Connect, LiveCycle, and other teams to assist in developing new AMIs and deployments of new software.
• Develop procedures and routines to implement and improve autoscaling capabilities.
• Demonstrate Amazon and Azure cloud services and advanced Adobe Command/Control systems to apply the next-generation cloud management solution.
• Support our upgrade systems for enterprise customers as Adobe products evolve.
• Collaborate with teams to provision, customize, monitor, balance, and upgrade our cloud-hosted Enterprise offering, driving continuous improvements into the management system.

What's needed to succeed:

• Previous experience with cloud hosting, including Microsoft Azure and AWS cloud infrastructure, and a solid understanding of Linux, Windows Server, and Java systems.
• Experience with long-term operation, monitoring, and upgrading of Enterprise software.
• Experience troubleshooting and operating Adobe AEM in an enterprise environment with an understanding of enterprise internet business models and online processes, terminology, concepts, and strategies.
• Front-end experience, preferably with JavaScript knowledge; CSS is a plus.
• Real passion for digital marketing and client success.
• Excellent work ethic and leadership skills.
• Proven track record of successfully managing client relationships and technical projects.
• Ambitious, collaborative, very responsible, and passionate about exceeding client expectations.
• Excellent social, presentation, and interpersonal skills, both verbal and written.
• Ability to adapt to change and excel in high-stress situations.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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