Customer Success Manager

4 days ago

Bucharest, Bucureşti, Romania IntelliHubSC Full time 21,600 - 36,000 per year

We are an early stage, global platform technology company, focused helping companies ensure the products they make are safe in the Fast Moving Consumer Goods/Consumer Packaged Goods Industry. We are seeking a Customer Success Manager.

This is a critical role liaising with internal global leaders as well as company stakeholders. The right candidate will have strong technical skills, excellent English communication skills (both verbal and in writing), strong customer service orientation, project management skills, flexible work times to liaise with clients globally, will be organized, have a high attention to detail, and a strong team orientation. This is a remote role, thus a self-starter is a good fit for this organization. The ideal candidate will have prior experience in customer success/customer service.

  • Platform Support for all stakeholder types: Customers, Suppliers, and Service Providers, with Platform update testing support as needed
  • Marketing Communications platform and collaborate on content,
  • Bring new learnings and tech applications to the organization as mined from our tech partners including Google, Twilio, Mendix and Snowflake.
  • Conduct Supplier Post Service Interviews with for all services delivered globally, Track progress and Aggregate feedback and present to the team for insights and analysis
  • Management of project management process to track and follow up on organization progress and priorities
  • Assist with presentation and marketing materials development.
  • Responsible for controlling organizational documents, maintain finalized, draft and historical document system, update Governance and Templates as needed
  • Manage Platform Invoicing Process records and support semi-monthly payments. May include entries in quickbooks
  • Act as Google Workspace Administrator, manage organizationally issued certifications for service providers
  • Organization Support, e.g. Emails with teammates and stakeholders, participate in internal meetings as needed.
  • Assist with implementation of continuous improvement in all areas of the organization.
  • Assist with special projects as requested.
  • May be an opportunity to attend a meeting globally from time to time.

Requirements:

  • Self starter, well organized, able to work effectively with little supervision.
  • Flexibility and effective time management. In order to provide quick response to suppliers around the world, it is essential for the candidate to adjust their work schedule to communicate with stakeholders in their time zone.
  • Effective application of technology to improve efficiency and effectiveness of self and team.
  • Proactive attitude and customer-focused mindset to get the job done.
  • Great communication and personal skills to work with the global suppliers in different cultures.
  • Ability to manage multiple priorities and workflows in a fast-paced environment.
  • Strong client management and relationship-building abilities.

Job Types: Full-time, Part-time

Pay: 1,800.00RON - 3,000.00RON per month

Expected hours: 30 per week

  • Customer Success Specialist

    1 week ago

    Bucharest, Bucureşti, Romania Avantor Full time 15,000 - 30,000 per year

    The OpportunityWould you like to work in a modern office right in the heart of Bucharest? How about ending your day in our relaxing area enjoying a massage or a game on our PlayStation?At Avantor, we understand the importance of work-life balance. You will enjoy a hybrid work model, with just8 days per month in the office.We are looking for a...

  • Customer Support Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania nShift Full time €60,000 - €80,000 per year

    About UsnShiftis the leading global provider of cloud delivery management solutions (SaaS), we enable the frictionless shipment and return of almost one billion shipments across 190 countries each year. We are headquartered in London and Oslo and have over 460 employees across offices in Sweden, Finland, Norway, Denmark, the United Kingdom, Poland, the...

  • Customer Succes Manager, Italian Speaking

    2 weeks ago

    Bucharest, Bucureşti, Romania UiPath Full time €104,000 - €130,878 per year

    Life at UiPathThe people at UiPath believe in the transformative power of automation to change how the world works. We're committed to creating category-leading enterprise software that unleashes that power.To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking...

  • Customer Success Consultant, French Speaker

    2 weeks ago

    Bucharest, Bucureşti, Romania AUTO1 Group Full time €104,000 - €130,878 per year

    Company DescriptionAUTO1 Group– Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars.With our well-known brandsAutohero, andwe have exactly the right solution for private customers as well as our B2B partners – operating...

  • Customer Operations Manager

    2 weeks ago

    Bucharest, Bucureşti, Romania Microsoft Full time €104,000 - €130,878 per year

    Organization Summary: If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft, our partners, and our customers. We offer unique opportunities to work...

  • Customer Experience Professional

    2 days ago

    Bucharest, Bucureşti, Romania Honeywell Full time €25,000 - €40,000 per year

    Job DescriptionWe have an opportunity forCustomer Experience Professionalto join our team in Bucharest.The customer relations expert will be responsible for managing all activities specific to the administrative office, Front Office, prioritizing the provision of exceptional customer service. It will be the interface between the administrative office, Back...

  • Customer Service Manager

    2 days ago

    Bucharest, Bucureşti, Romania 5430 Diversey Romania SRL Full time 40,000 - 60,000 per year

    Diversey - Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational...

  • Customer Service Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Reckitt Full time €104,000 - €130,878 per year

    We are ReckittHome to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a...

  • Customer Service Specialist

    1 week ago

    Bucharest, Bucureşti, Romania Biocodex Full time 104,000 - 130,878 per year

    We are currently looking for a skilled and motivated Customer Service Specialist to be a vital part of Biocodex Romania team. In this role, you will play a pivotal part in shaping and managing our sales and purchasing of goods processes, ensuring smooth operations and compliance with Romanian regulations.As a key member of our local team, you will contribute...

  • Customer Support Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania The List Full time €45,000 - €55,000 per year

    We are looking for a passionate and committed Customer Service Specialist to join our team. This role involves ensuring that our customers have a pleasant experience when interacting with our company.Your mission:As a CSS, you will be the face and voice of our company. That is why it's important that you love to understand and communicate with our...