Customer Success Manager with French

Job Description
Customer Success Manager with French

Bucharest, Romania

This is Worldline.
Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The O
pportunity
We are seeking for a Customer Success Manager to oversee our RUN/BUILD billing processes, ensure adherence to Service Level Agreements (SLAs), manage communication regarding changes and incidents, and assist in the crafting of commercial proposals. This role is pivotal in fostering strong client relationships and ensuring a seamless experience for our customers.

We value proactive individuals who are dedicated to constantly optimizing and improving processes. You will play a crucial role in identifying opportunities for enhancement, driving initiatives that lead to greater efficiency and customer satisfaction. Proficiency in French is essential for this position, as effective communication is key to our success.

Day-to-Day Responsibilities
Management of RUN/BUILD Billing:

• Ensure accuracy and timeliness in billing processes.
• Drive continuous improvement in billing practices to enhance efficiency.

SLA Follow Up

• Ensure compliance with service level commitments made to clients.
• Produce and analyze performance reports related to SLAs to identify areas for enhancement.

Communication Of Changes And Incidents

• Coordinate and communicate operational changes effectively to all stakeholders.
• Manage and resolve incidents promptly, serving as the primary point of contact for related communications.

Preparation Of Commercial Proposals

• Assist in the preparation and drafting of concise commercial offers tailored to meet client needs.

Who Are We Looking For
We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• We are looking for a dynamic and motivated individual who possesses a perfect command of French (both oral and written).
• The ideal candidate will have excellent communication and interpersonal skills, enabling them to build strong relationships and collaborate effectively within remote teams.
• Key attributes include a keen attention to detail, ensuring that client satisfaction remains at the forefront of all initiatives.
• The ability to juggle multiple priorities while meeting deadlines is essential in this fast-paced environment.
• This role requires a proactive mindset and a commitment to optimizing processes, making it an exciting opportunity for individuals passionate about customer success and continuous improvement.

Perks & Benefits
At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Hybrid Working Policy - 4 days/month in the office
• Gift vouchers on the occasion of Christmas/Easter Holidays
• Private medical services
• 21 vacation days/year
• Referral bonuses for new hires recommended by you
• WFH & Flexible Working Hours
• Full access to the "Learning" platform

Shape the evolution.
We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.