Back Office Moderator

The role︉︇︄︍︈︋︋​︂︆︄︃​︁︁︌​︈︂︇︍​︈︆︅︊︄︈︌︊︂
︉︇︄︍︈︋︋​︂︆︄︃​︁︁︌​︈︂︇︍​︈︆︅︊︄︈︌︊︂

Think of this role as someone who will ensure safe experiences for both people and businesses across the ︃︂︅︇︇︋︉︂︆︄︅︁︁︌︈︂︇︍︈︆︅︊︄︈︌︊︂︃︂︅︇︇︋︉︂︆︄︅︁︁︌︈︂︇︍︈︆︅︊︄︈︌︊︂global, online digital community.

As a 
Content Moderator
, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is a work from office position- Brasov.

Essential Requirements:

• Very good knowledge of 
  Italian
• written and spoken Good level of 
  English
  language Experience of working in a high transactional role, in a KPI driven environment. A background in either content moderation, customer service or any other role that involves working with daily targets. You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail. Mentally and emotionally able to handle offensive or disturbing behavior, language, and content. Availability to work rotational shifts.

Preferred requirements:

• Deep familiarity with social media, internet laws, policy regulations and market knowledge Content Moderation experience is preferred, but not essential. Bachelor's degree is preferred, however not essential.

Key Responsibilities:

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the ︁︀︂︃︃︉︆︆︄︁︀︈︈︈︈︁︉︃︁︀︂︃︃︇︂︁︃︁︁︀︂︃︃︇︉︆︄client. Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review. Make timely escalations in accordance with established procedures. Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security. Participate in continuous training programs established by the company for optimal development in the role. Comply with all instructions and procedures related and complementary to the role. Be attentive to the communications that arrive through the different communication channels of the company.

Our offer:

• Attractive rewards and additional performance-based bonuses Annual fixed bonuses Full private medical insurance & discounted prices for the dependents of the employee Child birth support Online library access for passionate book readers Various discounts for gym classes & other recreational activities Multicultural and enthusiastic work environment Access to the company's cultural events including well-known festivals in Romania Lunch vouchers

Teleperformance
is 
the global leader in outsourced omnichannel customer experience management
, and serves as a strategic 
partner to the world's largest companies
 in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 
420,000 interaction experts
 across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania
 is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, 
starting its activity in 2004
. We operate now with 
more than 1,200 employees
 providing 
quality services to first-line players
 both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).