Shopify Support Developer

2 weeks ago

Sector, Romania AgileEngine Full time $60,000 - $100,000 per year
AgileEngine is one of the Inc. 5000 fastest-growing companies in the US and a top-3 ranked dev shop according to Clutch. We create award-winning custom software solutions that help companies across 15 industries change the lives of millions.

If you like a challenging environment where you're working with the best and are encouraged to learn and experiment every day, there's no better place - guaranteed :)

WHAT YOU WILL DO

Provide first-level Shopify technical support, troubleshoot critical issues, and escalate as needed;
Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
Engage with Product Management and business partners on system capability, design, and solutions;
Work with Development to ensure technical requirements, best practices, performance, and security;
Support Project Management with effort estimates, planning, and removing technical roadblocks;
Develop key system components, identify reusable modules, and optimize delivery time;
Research platform capabilities and opportunities for the eCommerce roadmap;
Perform code analysis, develop patches, and implement new platform features;
Participate in code reviews, unit testing, and technical validation of updates.

MUST HAVES

2 years of Shopify development experience, with knowledge of Shopify Plus;
Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
Flexibility to occasionally work 12-hour shifts as part of a rotating schedule, including some weekends and holidays, within a 24/7 support environment;
Experience troubleshooting site issues using various tools (commercial/open-source);
Strong problem-solving, analytical skills, and attention to detail;
Experience with page performance optimization and secure development practices;
Knowledge of front-end caching, CDNs, and request-response flow;
Familiarity with ticketing systems like Jira;
Strong verbal and written communication skills;
Ability to work independently and collaboratively in a team;
Patience, empathy, and a customer-first mindset;
Continuous learning mindset and adaptability to new technologies and procedures;
Upper-Intermediate English level.

NICE TO HAVES

Previous experience in customer service or technical support is a plus;
Salesforce Cloud experience;
Proficiency in core JavaScript (or a popular variant) and front-end frameworks.

THE BENEFITS OF JOINING US

Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.

Competitive compensation: We match your ever-growing skills, talent, and contributions with competitive USD-based compensation and budgets for education, fitness, and team activities.

A selection of exciting projects: Join projects with modern solutions development and top-tier clients that include Fortune 500 enterprises and leading product brands.

Flextime: Tailor your schedule for an optimal work-life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.

Your application doesn't end here To unlock the next steps, check your email and complete your registration on our Applicant Site. The incomplete registration results in the termination of your process.

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