Oracle Fusion Support Engineer with French

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it's possible

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.

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What We're Looking For
As a technology services company, our DNA is in IT, but our teams also work in other domains including mobile networks and a number of commercial and business functions. Orange Services is one of the largest technology hubs in the Orange Group, working internationally for both Orange corporate functions and country operations. If you are interested in working in a fast-paced environment and eager to embrace new challenges, then this is the job for you

We are currently looking for new colleagues for our Finance Solutions and Data Services team. Job role: As a Support engineer – Oracle Fusion solution, you will offer support for end users throughout procurement processes. Users requests will be answered mainly via phone, but also by email. For this purpose you need to understand the nature of the issue, to guide them to perform the necessary actions according to the existing procedures in order to solve the issue, and/or consult and escalate to the next tier when needed in order to offer the best quality of experience for end users from Orange group entities.

What You'll Be Doing
Offer functional and technical assistance as level 1/2 through phone calls(inbounds/outbounds)/emails/tickets for our end users.

• Troubleshooting/testing activities
• Interaction with ticketing tools and assure a good communication towards users communities
• Continuous improvement ideas based on users feedback or processes
• Ensure knowledge sharing inside the team
• Promote the proper use of the application
• Write/update operational procedures based on the evolution of the activity
• Establish strong working relationships with users communities
• Conex activities: o trainings/webinars for end users on specific topics/best practices o translation of user guides o reporting o back office flow supervision

What You Need To Know/have

• Fluency in French and English
• Knowledge and experience in Oracle ERP applications
• 6 months experience in working as a buyer/support specialist in procurement area
• Experience in communicating with end users and responding to their needs
• Own analyzing capacity and logical thinking

What's In It For You

• Performance Bonuses – based on your results & the company's;
• Electronic Meal Tickets;
• Medical & Life insurance for you - facilities for your family, too;
• WFH & Flexible hours;
  
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
• Wellbeing Programs – we support your Zen;
• & more

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let's have a talk.

At Orange
, you can.

We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.