LMS Application Support Specialist with French

2 days ago

Sector, Bucureşti, Romania Orange Full time €20,000 - €25,000 per year

Locul de muncă: Str Gara Herastru, nr 4, sector 2

What we're looking for

We are seeking a knowledgeable and proactive Application Support Specialist to join our Digital Learning & Communication Academy. In this role, you will assist users in effectively utilizing our web and mobile applications. You will be responsible for accompanying the end users and the administrators in the usage of applications on web and mobile versions via ticketing system and chat. The ideal candidate will provide technical guidance and support ongoing initiatives to ensure a seamless user experience.

What you'll be doing

  • Provide technical support and troubleshooting assistance for web and mobile applications.
  • Maintain and update training materials, FAQs, and knowledge bases.
  • Proactive monitoring of technical incidents in the applications.
  • Creating procedures and resolving errors in urgent cases.
  • Writing specifications and tests (based on business needs) for modifications/improvements made to applications.
  • Providing usage instructions for end users, both individual users and groups.
  • Monitoring issues escalated by users and informing them about the status of resolution.
  • Recording all problems and solutions provided to clients into the ticketing systems.

What you need to know/have

  • Fluency in French (at least B2) and English.
  • Proven experience in technical support, training, or a related role.
  • Strong understanding of web and mobile application functionalities.
  • Excellent communication and interpersonal skills.
  • Technical aptitude and ability to quickly learn new platforms and tools.
  • Problem-solving skills and a customer-focused attitude.
  • Familiarity with support tools.
  • Familiarity with learning management systems (LMS) is a plus.
  • Experience with Cornerstone LMS would be a plus.

What's in it for you

  • Performance Bonuses– based on your results & the company's
  • Loyalty Bonuses, if you extend your stay
  • Electronic Meal Tickets
  • Medical & Life insurance for you - facilities for your family, too
  • Professional GSM subscription
  • Personal GSM subscription, also [because we believe in communication]
  • Special grants on Smartphones & devices; discounts for Orange products & services
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring
  • Wellbeing Programs – we support your Zen

Orange Services is about bringing together people and technology.

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let's have a remote-talk.

At Orange, you can.

LI-LR1

  • Oracle Fusion Support Engineer with French

    2 days ago

    Sector 2, Bucureşti, Romania Orange Full time €15,000 - €30,000 per year

    How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it's possibleAs one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of...

  • Oracle Fusion Support Engineer

    2 weeks ago

    Sector 2, Bucureşti, Romania Orange Full time €45,000 - €55,000 per year

    Locul de muncă: Str Gara Herastrau, nr 4, sector 2What we're looking forAs a technology services company, our DNA is in IT, but our teams also work in other domains including mobile networks and a number of commercial and business functions. Orange Services is one of the largest technology hubs in the Orange Group, working internationally for both Orange...

  • Junior Technical Support Engineer with French

    2 weeks ago

    Sector 2, Bucureşti, Romania Orange Full time €40,000 - €60,000 per year

    How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it's possibleAs one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of...

  • Frontline Support Specialist with French

    1 week ago

    Sector 2, Bucureşti, Romania Orange Full time 60,000 - 80,000 per year

    Locul de muncă: Str. Gara Herastrau, nr. 4, sector 2What we're looking forNous sommes à la recherche d'un(e) conseiller(e) pour traiter les activités quotidiennes de notre service Ressources Humaines pour des salariés basés en France.What you'll be doingTraiter des différentes demandes administratives liées à la gestion de paie reçues via le...

  • Customer Support Engineer

    2 weeks ago

    Sector 2, Bucureşti, Romania Orange Full time €40,000 - €60,000 per year

    Locul de muncă: Str. Gara Herastrau, Nr. 4, Sector 2, BucurestiWhat we're looking for:Customer Support Engineer – Single point of contact for incidents and planned operations, incident coordination, resolution of simple incidents, for the services operated by the SSPO department (Shared Services and Platform Operations).What you'll be doing:Processing all...

  • Customer Support Engineer

    6 days ago

    Sector 2, Bucureşti, Romania Orange Full time €45,000 - €55,000 per year

    Locul de muncă: Str. Gara Herastrau, Nr. 4, Sector 2, BucurestiWhat we're looking for:Customer Support Engineer – Single point of contact for incidents and planned operations, incident coordination, resolution of simple incidents, for the services operated by the SSPO department (Shared Services and Platform Operations).What you'll be doing:Processing all...

  • Software Applications Developer

    2 days ago

    Sector 2, Bucureşti, Romania Orange Full time 40,000 - 60,000 per year

    Locul de muncă: Strada Gara Herastrau, nr 4, sector 2What we're looking forA Software Developer with proven SQL & PL/SQL knowledge able to run/ deployment/ support of Oracle Aplication Express (APEX) solutionsUniversity Degree (Computer Science profiles)Foreign languages: EnglishProgramming knowledge: Database knowledge SQL/PLSQL - Oracle, Postgres and REST...

  • Support Engineer

    1 week ago

    Sector 2, Bucureşti, Romania Infinite Computer Solutions Full time 104,000 - 130,878 per year

    37446BRBangalore - CampusJob DescriptionRole: Senior Service Desk engineerSkills & RequirementsJob Type: Senior Service Desk engineerBase Location: BangaloreShift Timing: Rotational (24x7x365 coverage)Prerequisite: Must be open to night shifts and weekend coverageRange of Year Experience – 2 to 5 YearsRTO – L1 – Hybrid ModelBOM, BCA, Bachelor's degree...

  • Communications Engagement Specialist Role

    1 week ago

    Sector 2, Bucureşti, Romania Adecco Full time €45,000 - €55,000 per year

    We're looking for a talented, proactive, and enthusiastic Digital Content Creator to join our central Communications team This exciting role primarily involves creating content and assets that support campaigns aimed at engaging key stakeholders and customers.As a Communications Engagement Specialist, you will craft compelling content that inspires pride in...

  • Human Resources Specialist

    2 weeks ago

    Sector 2, Bucureşti, Romania GXO Logistics, Inc. Full time €25,000 - €40,000 per year

    Logistics at full potentialGXOis a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a...