Junior Technical Support Engineer with French

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it's possible

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.

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What We're Looking For
We are looking for a Connectivity Support Coordinator to join our team and play a key role in monitoring, triaging, and escalating network connectivity incidents. In this position, you will be the first line of defense in ensuring that network issues are promptly addressed to maintain business continuity. This role is ideal for individuals with a foundational understanding of networking who are eager to contribute to our dynamic IT operations.

What You'll Be Doing

• Monitor Network Alerts: Continuously monitor network performance and connectivity using various monitoring tools.
• Incident Triage & Logging: Quickly assess incoming alerts or incidents, log them into our incident management system, and prioritize based on impact.
• Escalation Management: Route critical network issues to appropriate technical teams (e.g., network engineers) for immediate resolution.
• Communication & Coordination: Maintain clear communication with technical teams and provide regular updates to internal stakeholders.
• Documentation: Accurately document all incidents, including issue details, actions taken, and resolution status.
• Basic Troubleshooting: Perform initial diagnostics and validate issues before escalating further.

What You Need To Know/have

• Experience: 1-2 years of experience in a networking or IT support role, especially in incident management, technical support, or network monitoring.
• English & French proficiency is a must (minimum B2), another European language would be considered a plus (Spanish, German)
• Basic Networking Knowledge: Understanding of networking concepts like IP addressing, subnetting, DNS, DHCP, and TCP/IP.
• Network Monitoring Tools: Familiarity with tools for identifying network issues and monitoring connectivity.
• Ticketing Systems: Proficiency in incident management platforms for logging, tracking, and escalating incidents.
• Basic Troubleshooting: Ability to perform basic troubleshooting, such as checking device connectivity, verifying network cables, and reviewing system status reports.
• Strong communication and attention to detail
• Problem-Solving Skills: Analytical thinking to assess network issues quickly and direct them to the correct team for resolution.
• Collaboration & Teamwork: Ability to work effectively with other teams and stakeholders. Nice to have: Exposure to Legacy and IP voice technology (e.g., familiarity with VoIP, and related network infrastructure).

What's In It For You

• Performance Bonuses – based on your results & the company's;
• Electronic Meal Tickets
• Medical & Life insurance for you - facilities for your family, too;
• WFH & Flexible hours;
  
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
• Wellbeing Programs – we support your Zen;

Orange Services is about bringing together people and technology.

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development.

Apply and let's have a remote-talk.

At Orange, you can.

We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.