IT Service Desk specialist with Hungarian

3 days ago

Bucharest, Bucureşti, Romania WLG Full time 20,000 - 25,000 per year

Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?

Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of their customers. Their services encompass consulting, technology, and outsourcing, delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer, including being named a Great Place To Work from 2015 to 2025.

Responsibilities:

  • Primary contact point for end users via phone/Chat/self-service tickets.
  • Qualify and Open tickets for remediation of events.
  • Triage Tickets to respective teams.
  • Regular update and follow up on tickets in the queue
  • Follow up tickets till closure.
  • Ability to manage a variety of technically complicated tasks effectively
  • Experience in Remote support and troubleshooting skills.
  • Understanding of Basics Hardware accessories / devices and peripherals
  • Excellent oral and written communications skills
  • Exposure in practicing ITIL standards for Infrastructure management

Requirements:

  • 2-4 years of call taking profile with core Help Desk Skills
  • Basic Understanding of the Enterprise IT Infra set up
  • Basic knowledge on Active Directory.
  • 3+ years' experience supporting wide multiple versions of operating system
  • Basic O365 Administration using Office365 Admin Console.
  • A Bachelor's / Master's Degree in Computer Engineering, Information Technology
  • Certification – ITIL V4, Modern Desktop administrator (MD 103)
  • Strong writing and documentation skills a must, including ability to train other Engineers as and when required.
  • Good knowledge on troubleshooting email client issues like Outlook.
  • Excellent Hardware and software troubleshooting skills
  • Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
  • Fluency in English and Hungarian, in both oral and written communication
  • Good knowledge in Utility software technical knowledge such as Antivirus and others.
  • Flexibility for rotational shifts

  • Service Desk Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Regnology Full time €35,000 - €45,000 per year

    What you'll doAs a Service Desk Specialist in our global IT Service Desk team, you will be the first point of contact for all IT-related incidents and service requests. You will provide crucial support for our Microsoft 365 environment and endpoint hardware, ensuring our colleagues have the tools and assistance they need to be productive. Your primary output...

  • Payroll Specialist with Hungarian

    2 weeks ago

    Bucharest, Bucureşti, Romania Sales Consulting Full time 25,000 - 60,000 per year

    Your career is about what you want to be and who you want to be. It's about bringing your skills, curiosity and best true self to work.Role description:• Cover end-to-end payroll operations for employees in Hungary, including data collection, validation, payroll calculation, compliance with local labor laws;• Collaboration with different stakeholders,...

  • UKI & ILROHU Customer Deal Desk Services Drafting Specialist I

    3 days ago

    Bucharest, Bucureşti, Romania Oracle Full time 30,000 - 60,000 per year

    Job DescriptionThe Customer Deal Desk Services Drafting Specialist job is comprised of either a Deal Specialist or a Deal Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle's quarterly and annual fiscal cycles. The Customer...

  • Customer Deal Desk Drafting Specialist

    5 days ago

    Bucharest, Bucureşti, Romania Oracle Full time €15,000 - €30,000 per year

    Preferred QualificationsJOB DESCRIPTIONThe candidate should be advanced in English and Italian, any other foreign language is a plus. Preferred skills are: problem-solving, team player, sound planning and organizing, attention to detail and excellent change management. Previous customer service experience is a plus.Detailed DescriptionThe Customer Deal Desk...

  • Team Lead IT Service Desk

    2 weeks ago

    Bucharest, Bucureşti, Romania vidaXL Full time 30,000 - 40,000 per year

    Team Lead IT Service DeskWe are looking for a motivated and experienced Team Leader to join our 24/7 1st Line Service Desk team. The role involves coordinating the 1st Line Service Desk team who provide day-to-day user support and incident handling across our organization.As part of main responsibilities, you will make sure the team delivers quality service,...

  • Service Desk Analyst L2

    2 weeks ago

    Bucharest, Bucureşti, Romania Wipro Full time €20,000 - €40,000 per year

    Job description:Job DescriptionRole:The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro's Service Desk objectives͏Do:Be responsible for primary user support and customer serviceRespond to queries from all calls, portal, emails, chats from the...

  • France Customer Deal Desk Drafting Specialist I for Cloud

    1 week ago

    Bucharest, Bucureşti, Romania Oracle Full time €30,000 - €90,000 per year

    Preferred QualificationsJOB DESCRIPTIONThe candidate must be advanced in French and English, any other foreign language is extra.Preferred profile is: problem solving abilities, team player, sound planning and organizing, attention to details and excellent change management. Previous customer service experience is a plus. Excellent written and verbal...

  • Service Desk Specialist @ Hubs Romania

    5 days ago

    Bucharest, Bucureşti, Romania ING Full time 20,000 - 60,000 per year

    Discover ING Hubs RomaniaING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.We started out in 2015 as ING's software development hub, then steadily...

  • IT Service Desk specialist with Mandarin

    3 days ago

    Bucharest, Bucureşti, Romania WLG Full time 70,000 - 120,000 per year

    Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions?Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of...

  • Service desk agent

    1 day ago

    Bucharest, Bucureşti, Romania NTT DATA Full time 15,000 - 25,000 per year

    Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Identify issues, investigate root causes and recommend solutions to reported problems Provide technical guidance in activities associated with identifying, prioritizing and resolving...