Business Telesales Representative

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners

Job Description

Our mission

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company.

What will your role be?

As an effective Telesales Representative, you will be responsible for closing sales deals over the phone and maintaining good customer relationships. You must be an excellent communicator and have superior people skills. You must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

What will your day consist of?

• You will contact potential or existing customers to inform, promote and sell the company's products & services by phone;
• You will direct prospects to the Field Sales Team when needed;
• You will take and process orders in an accurate manner;
• You will be responsible to increase sales on the allocated product;
• You will contact potential customers;
• You will be responsible of creating and developing the existing client portfolio;
• You will enter and update customer information in the database;
• You will carry out the activity according to the company's internal policies;
• You will keep records of calls and sales and note useful information
• Learn details about our products;
• Meet company expectations for excellent customer service;
• Address any questions or issues customers may have;

What will your responsibilities be?

• Achieving monthly target (that consists of sales to new and existing clients),
• Commit to departmental and individual KPI/ goals (talk time, answered calls, offers, meetings etc.), that may vary.

Qualifications

Who are we looking for?

An excellent communicator with:

• Proven track record of successfully meeting sales quota preferably over the phone;
• Good knowledge of relevant computer programs (e.g.CRM software) and telephone systems;
• Ability to learn about products and services and describe/explain them to prospects;
• Cool-tempered and able to handle rejection;
• Good negotiation skills with the ability to resolve issues and address complaints;
• Excellent knowledge of English;
• Typically 2-4 years of experience, preferably in Telesales field / completed university degree;

Additional Information

Here you'll find:

• Career growth opportunity
  (both locally and internationally) in a global scale company: you will gain knowledge in business information, risk management, finance, and operational decision-making.
• Supportive culture:
  be part of a team that encourages you to take initiative, learn from mistakes and celebrate successes.
• Flexible Work Options:
  hybrid work arrangements and morning schedule flexibility.
• Benefits:
  medical subscription, lunch tickets, gift tickets for Christmas and Easter, vacation tickets, additional holidays based on seniority, Bookster, Speexx
• Learning opportunities
  : regular professional training and courses.

At Coface Romania, we value curiosity, drive, and innovation. If this resonates with you, JOIN US