German-Speaking Customer Experience Specialist

2 weeks ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time

We're trailblazers in revolutionizing customer experiences (CX), harnessing the power

of AI to transform interactions for the world's most innovative brands. Our unique approach combines

cutting-edge digital technologies with human intelligence, offering comprehensive CX journey

management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key

player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

 Provide outstanding customer service via email and phone interactions.

 Handle emails and manage voice calls with customers from leading airlines, assisting with flight

changes or cancellations, lost baggage, and claims.

 Communicating with customers through various channels in German and English

 Responding promptly to customer inquiries

 Maintaining a positive, empathic and professional attitude towards customers at all times

 Ensure customer satisfaction and provide professional customer support

Requirements

Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency

required at a B2 level.

 Prior experience in an international airline environment/operations is advantageous but not

mandatory.

 Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

 Specialized skills including effective communication and customer service, with experience in

BPO/contact centers being beneficial.

 Graduates in any discipline or undergraduates are welcome.

Demonstrated ability to source necessary information from customers with a strong emphasis

on issue resolution.

 Proficiency in Microsoft Office and Outlook.

 Willingness to work in a contact center environment.

Benefits

Competitive salary package, reflecting your expertise and contributions.

 Meal tickets

 Private medical subscription

 Reimbursement for public transportation subscription

 "Bring a friend" Referral Program – Consistent rewards for recommendation

 Possibility of exciting incentives or tenure-based bonuses within the project to reward your

exceptional performance

 Permanent contract with the potential for advancement, providing stability and security.

 Full payed training provided by the company

 Exciting career growth opportunities within a globally renowned organization.

 Engaging projects with leading global brands, offering diverse and rewarding experiences.

 Supportive and collaborative work culture, fostering both personal and professional

development.

  • French-Speaking Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • Portuguese-Speaking Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time

    we're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • Italian-Speaking Customer Experience Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania Cross Border Talents Full time

    We're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...

  • Customer Service Advocate

    2 weeks ago

    Bucharest, Bucureşti, Romania beBee Careers Full time

    Are you a French-speaking professional passionate about delivering exceptional customer service? This exciting opportunity in Bucharest, Romania, is the perfect chance to join an international team and contribute to the success of our customers.">Main Responsibilities:We are looking for a Customer Support Representative who will provide top-notch support to...

  • Customer Support Specialist

    2 weeks ago

    Bucharest, Bucureşti, Romania RateHawk Full time

    Hey thereAre you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.Who We Are:We're a fast-growing international...

  • Customer Support Specialist

    1 week ago

    Bucharest, Bucureşti, Romania RateHawk Full time

    Hey thereAre you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we're passionate about travel and technology, and we're looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.Who We Are:We're a fast-growing international...

  • Customer Support Consultant

    1 week ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time

    Are you passionate about pioneering technology that's reshaping financial landscapes?What if you had a chance be a part of a transformative industry without boundaries?Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office....

  • German Language Game Host

    3 days ago

    Bucharest, Bucureşti, Romania beBeePresenter Full time

    Game Presenter JobAs a Game Presenter, you will be the face of our company, delivering expert knowledge and superior gaming quality.To represent and maintain our brand by consistently adhering to our presentation and grooming policy.To present all games in a professional manner, showcasing exceptional presenting skills at all times.The ability to engage...

  • Technical Support Consultant

    3 days ago

    Bucharest, Bucureşti, Romania SupportYourApp Full time

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Account Manager

    3 days ago

    Bucharest, Bucureşti, Romania R Systems Full time

    The Account Manager will be responsible for building and maintaining strong relationships with customers, ensuring their needs are met efficiently. The role requires expertise in the logistics domain, with a focus on customer satisfaction, business growth, and operational excellence.   Key Responsibilities:Customer Relationship Management: Develop and...