Italian-Speaking Customer Experience Specialist

2 weeks ago

Bucharest, Bucureşti, Romania Cross Border Talents Full time

We're trailblazers in revolutionizing customer experiences (CX), harnessing the power

of AI to transform interactions for the world's most innovative brands. Our unique approach combines

cutting-edge digital technologies with human intelligence, offering comprehensive CX journey

management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key

player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

 Provide outstanding customer service via email and phone interactions.

 Handle emails and manage voice calls with customers from leading airlines, assisting with flight

changes or cancellations, lost baggage, and claims.

 Communicating with customers through various channels in Italian and English

 Responding promptly to customer inquiries

 Maintaining a positive, empathic and professional attitude towards customers at all times

 Ensure customer satisfaction and provide professional customer support

Requirements

How You Can Create Influence:

 Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency

required at a B2 level.

 Prior experience in an international airline environment/operations is advantageous but not

mandatory.

 Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.

 Specialized skills including effective communication and customer service, with experience in

BPO/contact centers being beneficial.

 Graduates in any discipline or undergraduates are welcome.

Benefits

Competitive salary package, reflecting your expertise and contributions.

 Meal tickets

 Private medical subscription

 Reimbursement for public transportation subscription

 "Bring a friend" Referral Program – Consistent rewards for recommendation

 Possibility of exciting incentives or tenure-based bonuses within the project to reward your

exceptional performance

 Permanent contract with the potential for advancement, providing stability and security.

 Full payed training provided by the company

 Exciting career growth opportunities within a globally renowned organization.

 Engaging projects with leading global brands, offering diverse and rewarding experiences.

 Supportive and collaborative work culture, fostering both personal and professional

development.

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