Customer Support

4 days ago

Bucharest, Romania Cross Border Talents Full time

Customer Support Italian Bucharest Position: Customer Support Representative Language: Italian Location: Bucharest, Romania (On-site) Start Date: 28 November 2025 Working Hours: 09:00 18:00 (with 1-hour lunch break) Your Mission: Join our team in Bucharest as a Customer Support Specialist and provide expert assistance to Italian-speaking clients in the AML (Anti-Money Laundering) domain. Youll use your expertise to monitor transactions, investigate alerts, and ensure clients receive accurate and professional support. This role is ideal for individuals with a banking or financial services background who want to apply their AML knowledge in a client-focused environment. What Youll Do: Perform AML investigations and transaction monitoring. Assist clients with queries related to AML processes and compliance. Ensure accurate and timely handling of alerts and cases. Collaborate with internal teams to maintain high standards of compliance and service. Maintain clear documentation and reporting for all cases handled. What You Bring: Fluency in Italian (spoken and written). Minimum 1 year of experience in AML investigations or related financial services. Strong knowledge of transaction monitoring and AML compliance. Background in banking, financial services, or regulatory environments. Attention to detail, analytical mindset, and ability to work independently. What We Offer: On-site role in Bucharest, Romania. Dynamic, professional, and collaborative work environment. Continuous training and professional development. Opportunity to grow within the financial services sector. Competitive salary and supportive team culture. How to Apply: If youre ready to bring your AML expertise and Italian language skills to an international team, send your CV and a short paragraph introducing yourself to zineb.juedi@cbtalents.org

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