German speaking Customer Services and Collections Manager
12 hours ago
Position: Customer Services and Collections Manager Location: Bucharest, Romania Work model: Hybrid Employment type: Full-time. DUTIES AND RESPONSIBILITIES: Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.Monitor and manage operational performance against defined SLAs and KPIs across customer service and collections (or equivalent) processes.Identify and mitigate operational or financial risks through data analysis and proactive management.Lead corrective action initiatives and ensure the successful delivery of improvement plans to meet performance goals.Drive continuous improvement through structured reviews, process optimization, and adoption of best practices.Ensure full compliance with internal policies, procedures, and relevant regulatory requirements.Collaborate with central or cross-functional teams to share insights, metrics, and recommendations for enhanced performance.Manage workforce planning, staffing, and budgeting to maintain effective resource allocation.Support or lead Centers of Excellence (CoE) initiatives to promote standardization and performance excellence.Conduct regular team meetings to communicate updates, align objectives, and motivate employees.Foster a culture of learning and professional growth through coaching, mentoring, and career development planning.Design and implement tailored training programs for onboarding and ongoing skill enhancement. REQUIREMENTS: Native/fluent in German (C1), both verbal and written. As well as proficiency in English (B2). Bachelors or Masters degree in Business Administration, Management, or a related field (MBA preferred).Minimum of 5 years experience in team leadership or operations management, ideally within a service delivery or collections environment.Proven ability to manage large teams (20+ employees) and deliver measurable performance improvements.Demonstrated experience in process optimization, performance management, and risk mitigation.Strong leadership, communication, and people development skills.Solid understanding of customer service operations, credit management, or similar business functions.Experience in a B2C operational environment is an advantage. BENEFITS: Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereA friendly work environment that is adapted to reaching optimal performanceWorking schedule of rotating shifts 24/7 Meal allowanceCompany carPrivate health insurance
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Bucharest, Bucureşti, Romania The lemon Consulting Full time €30,000 - €60,000 per yearPosition: Customer Services and Collections Manager Location: Bucharest, RomaniaWork model: Hybrid Employment type: Full-time. DUTIES AND RESPONSIBILITIES:Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.Monitor and manage operational performance against defined SLAs and KPIs across customer...
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Bucharest, Bucureşti, Romania The lemon Consulting Full time 40,000 - 80,000 per yearPosition: Customer Services and Collections Manager Location: Bucharest, Romania Work model: Hybrid Employment type: Full-time. DUTIES AND RESPONSIBILITIES:Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.Monitor and manage operational performance against defined SLAs and KPIs across...
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Bucharest Metropolitan Area, Romania Ford Motor Company Full time €60,000 - €120,000 per yearAt Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there's no better place to jump start an amazing career than Ford.Ford Business Solutions Romaniais looking for...
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Customer Services and Collections Manager
2 weeks ago
Bucharest, Bucureşti, Romania JUJUR Full time 40,000 - 80,000 per yearWe are seeking a Customer Services and Collections Manager. This role is pivotal in ensuring high-quality customer service, effective collections and loss mitigation, and the development of a newly transitioned team. The successful candidate will drive operational excellence, foster team growth, and ensure compliance with internal and external...
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Customer Services and Collections Manager
17 hours ago
Bucharest, Romania (Hybrid) Personalbüro U. Herrmann Full time 30,000 - 60,000 per yearStart: asapDUTIES AND RESPONSIBILITIES:Develop and implement departmental strategies to achieve service quality, performance, and efficiency objectives.Monitor and manage operational performance against defined SLAs and KPIs across customer service and collections (or equivalent) processes.Identify and mitigate operational or financial risks through data...
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German Speaking Customer Support
16 hours ago
Bucharest, Bucureşti, Romania Workster Jobs Full time €15,000 - €25,000 per yearUniCredit Germany is excited to expand its team by hiring a proactive and detail-oriented German Speaking Customer Support professional. Join a dynamic customer support environment tailored to assist our diverse and valued clients.Main ResponsibilitiesProvide exceptional customer service through phone, email, and chat channels while ensuring a seamless...
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German Speaking Game Presenter Bucharest
16 hours ago
Bucharest, Bucureşti, Romania Workster Jobs Full time 15,000 - 25,000 per yearWe are seeking a dynamic and engaging German Speaking Game Presenter for a renowned gaming company, located in Bucharest, Romania. This role presents an exciting opportunity for individuals passionate about gaming and excellent at engaging with audiences. If you are enthusiastic, flexible, and love the world of gaming, this position offers a vibrant and...
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German-Speaking Customer Support Agent
17 hours ago
Bucharest, Bucureşti, Romania Cross Border Talents Full time 15,000 - 25,000 per yearWe are hiring on behalf of our multinational client company, is a leading BPM, Technology and Digital Services and Solutions Company with a 100% focus on customer experience, operating 19 delivery centers globally, serving premier clients across travel, transportation, and hospitality domains.As a German-speaking Customer Support Agent, you will be a key...
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German-Speaking Customer Experience Specialist
17 hours ago
Bucharest, Bucureşti, Romania Cross Border Talents Full time €15,000 - €25,000 per yearWe're trailblazers in revolutionizing customer experiences (CX), harnessing the powerof AI to transform interactions for the world's most innovative brands. Our unique approach combinescutting-edge digital technologies with human intelligence, offering comprehensive CX journeymanagement across the Travel and High-Growth Tech sectors.Position Overview:Join...
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Collections Supervisor with German
4 days ago
Bucharest Metropolitan Area, Romania Ford Motor Company Full time €40,000 - €60,000 per yearAt Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there's no better place to jump start an amazing career than Ford.Ford Business Solutions Romaniais looking for...
