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Leading Advanced Technical Support

2 weeks ago

ClujNapoca, Romania beBeeTechnical Full time

Technical Support Lead Position

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As a skilled Technical Support Lead, you will execute specialized technical support tasks independently. Your role will be pivotal in ensuring the quality and efficiency of our technical operations.

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  • Independently handle complex technical issues and develop advanced troubleshooting procedures.

  • Lead technical projects that enhance support capabilities and contribute to significant improvements within the team.

  • Ensure quality assurance in all technical support interactions and analyze customer support workflows.

  • Provide expert-level guidance to other technical support specialists and create comprehensive technical documentation.

  • Develop training materials and conduct expert training sessions, assessing and improving the efficiency of technical support tools.

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Required Skills:

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  • Independent Problem Solving: Handling complex issues autonomously.

  • Advanced Troubleshooting: Developing and executing advanced procedures.

  • Quality Assurance: Ensuring high standards in support interactions.

  • Workflow Analysis: Improving support workflows and processes.

  • Expert Guidance: Providing expert advice to team members.

  • Technical Documentation: Creating detailed support documents.

  • Training Development: Developing and conducting advanced training.

  • Tool Assessment: Evaluating and enhancing support tool efficiency.

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Applicants may be required to appear onsite as part of the recruitment process.