Team Lead Customer Service

3 weeks ago


Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time
Descrierea companiei
AUTO1 Group – Europe's leading digital automotive platform.

As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars.

With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30 European countries.

We move fast and love a good challengeemployees with more than 90 nationalities: with our strong team, flat hierarchies and fast decisions we've grown to become Europe's clear market leader and don't plan on stopping anytime soon.


Join us, building the best way to buy and sell cars.

Our customer service is not only the first point of contact for our customers, but also the flagship of our company.

By providing superior and unique services, we ensure that our customers' expectations are consistently exceeded and customer satisfaction is always outstanding.

Be part of our colorful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our branches.

With your support you will help to continuously improve our service quality.
Your new role

  • Control the day-to-day operations together with your team, with the aim of further developing and establishing our claim of "best-in-class" service
  • Support in the development of reports and optimize internal processes for a constant improvement of our working environment
  • Take on the further development of your team
  • Control and monitor important performance KPIs for the achievement of our goals
  • Work closely with our internal departments and external stakeholders Your skills
  • Experience in the areas of customer service, business customer care, or similar with practice in the management and further development of employees
  • Safe handling of ticket systems, inbound and outbound calls as well as escalation level management
  • Hands-on mentality, a strong customer orientation as well as flexibility and fun in constantly tackling new challenges
  • Empathetic leadership style combined with strong communication skills to ensure a motivated and consistent approach with your team and internal stakeholders
  • Business fluent Dutch, Swedish and English skills, both written and spokenYou get extra credit for
  • Bachelor's Degree
  • Interest in the automotive sector
  • Experience with Google tools (Sheets, Gmail, Calendar, etc.) Our offer
  • A nice office just 1 minute far from Pipera metro station
  • A warm team atmosphere and fun team events
  • Private health insurance via medicover
  • Open communication and delivering results are more important to us than a dress code


  • Bucharest, Bucureşti, Romania GLOBAL CUSTOMER CARE SERVICES S.R.L Full time

    Job purposeManages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team members. Customer...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania JDE Peet's Full time

    Company DescriptionJDE is a subsidiary of JDE Peet's, the world's leading pure-play coffee and tea company, headquartered in The Netherlands. For more than 265 years, JDE has been inspired by the belief that it's amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania IGT Solutions Full time

    Your Profile: Excellent writing and speaking skills in Portuguese (C1 level ) is mandatory Advanced English level Previous work experience in an international airline environment / operations is a valuable advantage, but not mandatory Previous experience in working with a booking system such as Amadeus, Galileo, Sabre is an advantage Specialized skills...

  • Customer Service

    2 weeks ago


    Bucharest, Bucureşti, Romania Social Spot Romania Full time

    Titlu post: Customer Service & Field Coordinator Departament: Client Service, Social Spot RomaniaRaportează către: Managing PartnerProgram: Full timeSummary:We are currently looking for a talented and dedicated Customer Service & Field Coordinator to join our Client Service Team. The ideal candidate has excellent verbal and written communication skills in...


  • Bucharest, Bucureşti, Romania Hudson RPO Full time

    Hudson RPO is currently partnering with our client to recruit a Customer Service Specialist fluent in Italian and English to join their team in Bucharest, Romania. Key Responsibilities:Support sales team inquiries, provide information, and assist with order processing.Collaborate with sales and business support teams to identify customer needs and upselling...


  • Bucharest, Bucureşti, Romania Randstad Full time

    Organisation/DepartmentCustomer Service SpecialistJob descriptionBuilds relationships with customers, generating trust and credibility and proactively fulfil customer servicerequirements Understand customer logistic realities, specificities and limitations Collaborate with customers to eliminate non-value added activities and to understand and...

  • Technology Lead

    4 weeks ago


    Bucharest, Bucureşti, Romania Ampstek Full time

    Hi Professionals, This is Jason Mathew from Ampstek Ampstek is Hiring for contract Assignments Role Technology Lead (Microsoft365 Support) Technology M365 support Location Bucharest, Romania Long term B2B Contract Job Description Skills & Experience Required German Speaking is a must MS Teams Online expertise OneDrive for Business expertise InTune support &...

  • customer care

    4 weeks ago


    Bucharest, Bucureşti, Romania Fastvat Services SRL Full time

    Move Expert is a leading international company providing extended support to road hauliers by combining customer proximity, online applications, and advanced IT tools added to its longstanding experience.By applying to this position, you will have the opportunity to be a part of our growing European multiplication Team.The ideal candidate should possess:Deal...


  • Bucharest, Bucureşti, Romania PAYDRIX SRL Full time

    Job Title: Customer Service Support Client Description:Paydrix SRL si Nayax's official partner for Romania specialized in providing - EMV Credit/Debit Card Cashless payment solution combined with Telemetry and Management solutions platform for unattended market.Main purpose of the job:We currently have an exciting opportunity for a CUSTOMER TECHNICAL SUPPORT...


  • Bucharest, Bucureşti, Romania HUAWEI DIGITAL POWER Full time

    Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid...


  • Bucharest, Bucureşti, Romania AUTO1 Group Operations SE Full time

    AUTO1 Group – Europe's leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than 30...


  • Bucharest, Bucureşti, Romania NRF Poland Full time

    Are you a proactive and enthusiastic individual with a genuine passion for customer service and a strong desire to advance your career? If you're eager to contribute your skills and dedication to our dynamic and international organization, and have the ambition to take our customer service to new heights, we want to hear from youAbout the jobIn this position...


  • Bucharest, Bucureşti, Romania ING Full time

    Discover ING BankING believes in a world where everyone has the right to grow and progress in their own way. We express this in our global tagline, "do your thing". Perhaps more than in any other large company, we extend our belief in the power of autonomy to our own people. But there's a catch. In return for great freedom, we expect people to do great...

  • Customer service

    3 days ago


    Bucharest, Bucureşti, Romania EXE GREEN HOLDING SRL Full time

    Suntem în căutarea unui coleg dedicat pentru poziția de Customer Service în echipa noastră. Dacă îți dorești să lucrezi într-un mediu dinamic, alături de o echipă prietenoasă și sa oferi suport clienților noștri, acest job este potrivit pentru tine.Candidatul ideal pentru acest post ar trebui să aibă abilități excelente de comunicare,...