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Client Service Consultant

4 months ago

Bucharest, Bucureşti, Romania Automatic Data Processing (ADP) Romania SRL Full time

KEY DUTIES/TASKS:
Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions;
Communicate with the internal stakeholders managing the other integration components (Celergo Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer 's requirements;
Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference;
Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised;
Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders;
Help in continuously improving the support service to maintain a high level of customer satisfaction;
Work with implementation and product development teams around the globe to identify and report defects and enhancement needs;
Work closely with the team and support in training and assessing new recruits;
Giving advice to clients to optimize their use of the product;
Adjust set up of the product when requested;
Ability to influence and guide clients to ADP best practice and standard solution adoption.

REQUIREMENTS:
Graduates / Post Graduates in Engineering or Computer Applications is an added advantage;
Advanced level of English; German language is a big plus;
Proven experience in supporting international customers;
Experience working with HR Information Systems / CRM Systems will be a massive advantage;
Ability to work in a challenging and demanding environment, alongside other energetic professionals;
Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits;
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints;
Knowledge of HR legislation would be an advantage;
Excellent communication in oral, written and listening skills
High standard of personal, product and technical presentation.

Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:
ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.