Customer Support Specialist with French
1 month ago
The Customer Support Specialist is the initial functional and technical point of contact for all inquiries (except for payroll-related matters) coming from HR Experts on customer side.
He/She assists and guides clients in the following main areas: HR processes, use of Experts and Internet applications provided by ADP, monitoring of production and monthly operations.
In addition, he/she performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Scope of Responsibilities:
Performs analysis activities for defining the required technical specifications of the information system that meet the customer configuration needs.
Broadly, the scope of responsibilities is as follows:
Daily assisting and guiding clients in the use of ADP tools;
Measuring the impact and urgency of requests;
Prioritizing and logging all customer service requests and incidents;
Resolving customer inquiries by applying the solutions available in internal databases or properly escalating issues to appropriate internal teams;
Communicating/following up on the incident throughout the whole process and alerting the appropriate teams according to SLA;
Validating incident resolution with the client and internal teams;
Being responsible for an area of expertise and acting as liaison between client and Support teams.
Knowledge and Skill Requirements:
Mastery of fundamentals: Knowledge of the company, Offerings, Service Excellence and Compliance;
Operational Skills: Customer Relationship (mutual commitments, requirements analysis and action planning, HRIS & business processes);
Cross-functional skills: communication, workshop facilitation, time and priority management, office tools;
Fluent (C1) in French, English would be a plus;
Has the sense of service;
Masters customer relationship management - has a strong culture of customer experience and understands the importance of customer satisfaction;
Flexible mindset - is able to adapt his/her speech/actions to the audience;
Good listening and communication skills;
Pedagogical approach;
Integrity;
Possesses analytical skills and an ability to summarize;
Organized and rigorous;
Team player.
-
Technical Support Consultant with French
1 month ago
București, Romania Automatic Data Processing (ADP) Romania SRL Full timeJOB PURPOSE & KEY OBJECTIVES: Part of the HCM Centre of Excellence, the France NA Support Specialist role is to support the National Accounts Business Unit in France with their NA applications client base. The goal of the France NA Support Specialist is to work as a first level support for our client’s human resources and payroll systems. The France NA...
-
Customer Service Support
3 weeks ago
București, Romania AUTO1 Group Operations SE Full timeAUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than...
-
Customer Service Support
2 days ago
București, Romania AUTO1 Group Operations SE Full timeAUTO1 Group – Europe’s leading digital automotive platform. As a dynamic tech company, we revolutionize the highly fragmented used car market with the mission to build the best way to buy and sell cars. With our well-known brands Autohero, and we have exactly the right solution for private customers as well as ourB2B partners – operating in more than...
-
Technical Support Specialist
1 week ago
București, Romania Arche Consulting Sp. z o.o. Sp. K. Full timeAbout the company: Global technology and consulting organization with a broad scope of services, including business consulting, software development, and IT outsourcing. As a Technical Support Specialist with French/Portuguese/Spanish/German/Italian/Turkish/Russian Language, you'll have the opportunity to work with people from all over the world for...
-
Customer Care Representative with French
7 days ago
București, Romania Wipro Full timeWIPRO, one of the biggest International Outsourcing Companies is looking for new talent to recruit! Our Customer Care with French role consists of assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company. What should you expect? • Acting as a first point of contact for customer service via...
-
Customer Care Specialist
3 weeks ago
București, Romania Mondiad Full timeWe are looking for a Customer Care Specialist to assist our users with business and technical problems when using our services. These responsibilities include resolving customer queries, recommending solutions, and guiding users through the product's features and functionalities. An efficient candidate in this role should be an excellent communicator...
-
Customer Support Specialist
3 weeks ago
București, Romania Inevo SRL Full timeCautam un nou membru in echipa noastra pentru postul de Customer Support Specialist. Noi suntem o echipa tanara, dornica de dezvoltare, ne pasa maxim de clientii si de nevoile lor si ne dorim sa oferim, in fiecare interactiune, o experienta wow. Compania noastra isi propune sa fie aproape de parinti pe tot parcursul dezvoltarii bebelusului, oferind grija,...
-
HR Recruitment Support with French
1 month ago
București, Romania Michelin Romania S.A. Full timeThis role is based in the Michelin Corporate Business Services in Bucharest, where more than 800 colleagues deliver excellence in Purchasing, Finance, Logistics, Order to Cash, Personnel and Service Management. What we’re looking for: Bachelor’s Degree; Fluency in English and French (at least B2...
-
Customer Service Supervisor
1 week ago
București, Romania GLOBAL CUSTOMER CARE SERVICES S.R.L Full timeJob purpose Manages and leads a team of employees. Communicates company goals, safety practices, and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team...
-
Customer Service Specialist
4 weeks ago
București, Romania JDE Peet's Full timeCompany Description JDE is a subsidiary of JDE Peet’s, the world's leading pure-play coffee and tea company, headquartered in The Netherlands. For more than 265 years, JDE has been inspired by the belief that it’s amazing what can happen over a cup of coffee. Today, JDE unleashes the possibilities of coffee and tea in more than 100 countries, through a...
-
Contract Specialist with French
2 weeks ago
București, Romania Wipro Full timeResponsibilities Customer Operational Support: Manages Customer relationship through providing daily operational support in Legacy and CBA environment Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope Keeps Customer informed of progress at all stages (Missing information, DRS, invoicing,...
-
Client Support Representative with French
2 weeks ago
București, Romania MOOD MEDIA ROMANIA SRL Full timeSKILLS AND EXPERIENCE• French – proficient level• English - proficient level • Very good computer skills, excellent knowledge of MS Office applications• Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person• Excellent team player as well as independent worker, cross-cultural communication...
-
Service Desk Analyst with French
1 month ago
București, Romania Wipro Full timeProfile: - Fluent communication (written & oral) in French and English, quick learner, self-initiated, team player, open to work in shifts; - Good Experience with using and troubleshooting Outlook - Experience in troubleshooting Microsoft Office with emphasis on MS Word, MS Excel MS PowerPoint and Outlook is a plus; - Experience of using call logging...
-
CUSTOMER SUPPORT
2 days ago
București, Romania HRS STAFFING SERVICES S.R.L. Full timeFor one of our clients, a company specialized in providing payment solutions we are looking for an Customer Support. Duties: In an international B2B setting, your responsibilities will include:• Handling customer inquiries, addressing queries, and resolving issues related to payment systems and telemetry users.• Assisting resellers and customers with...
-
Customer Service Specialist
4 weeks ago
București, Romania PROHUMAN APT SRL Full timeProhuman APT este in cautarea unui Customer Service Specialist dedicat si entuziasmat pentru unul dintre clientii nostri o companie de renume din domeniul bauturilor alcolice. Responilsabilitati: Dezvoltarea și menținerea relațiile cu cilentii dand dovada de profesionalism; Cooperarea cu toate părțile interesate și toți clienții, asigurând...
-
Claims Officer with French
4 weeks ago
București, Romania Allianz Partners Romania Full timeKey Responsabilities : Back and Front office activities for customer support; Process medical claims within the agreed company SLA (service level agreement); Ensure accurate and efficient adjudication/investigation of each claim, ensuring timely follow-up of claims, to deliver a superior client experience and accurate reporting; Consistently contribute...
-
IT Service Desk with French and Italian
4 weeks ago
București, Romania Wipro Full timeLEVEL OF STUDIES: University degrees or university student in the last year REQUIRED PROFESSIONAL EXPERIENCE: Professional certificate in Windows operating systems and networking Knowledge of the following foreign languages: English advanced (writing, reading, using conversational language) The second language (French) advanced (writing, reading, using...
-
Order Specialist
1 month ago
București, Romania PROHUMAN APT SRL Full timeMultinational company, world-leading expert with over 130 years of experience and more than 5,500 employees worldwide, is looking for a new colleague for its Bucharest office. Our new colleague will perform administrative tasks to support the sales team and help them to gain and keep customers. The sales support specialist will also respond to customer...
-
Graduate Automated Operations Engineer-French
1 month ago
București, Romania ERICSSON TELECOMMUNICATIONS ROMANIA SRL Full timeWhy join Ericsson? We are a world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity. You’ll play a part in using your skills and creativity to push the boundaries of what’s possible. To build never-seen-before solutions to some of the...
-
Customer Service with Italian
4 weeks ago
București, Romania Hudson RPO Full timeHudson RPO is currently partnering with our client to recruit a Customer Service Specialist fluent in Italian and English to join their team in Bucharest, Romania. Key Responsibilities: Support sales team inquiries, provide information, and assist with order processing. Collaborate with sales and business support teams to identify customer needs and...