Key Account Manager

LOCATION : Romania

SKILLS & QUALIFICATIONS :

Education

• University degree in Technical or Economic studies

Experience

• Minimum 5 years of relevant experience in sales, preferably with large-volume clients

Personal Competencies

• Strong customer orientation and relationship-building skills
• Excellent negotiation abilities
• Flexible, motivated, and well-organized
• Outstanding communication and presentation skills
• Charismatic, with a professional appearance and polished language
• Proven business reputation in the market

Professional Competencies

• Proficiency in English (written and spoken); a second language is highly appreciated
• Solid computer skills: MS Word, Excel, PowerPoint
• Willingness to travel across Romania
• Technical knowledge of products and manufacturing processes
• Strong understanding of marketing and account management principles
• Knowledge of relevant industry legislation
• Valid driver's license

MAIN RESPONSIBILITIES:

· Sales Growth & Account Development

• Increase sales volumes through existing and new clients by maximizing the potential of Carmeuse products and services.
• Manage and enhance the current client portfolio while developing new accounts in line with the approved commercial plan.
• Recommend, implement, and oversee sales growth strategies and policies.

· Profitability & Pricing

• Monitor and ensure acceptable profitability for each client in the assigned region.
• Implement and manage pricing policies effectively.

· Client Relationship Management

• Build and maintain strong relationships with decision-makers, influencers, and key stakeholders at local and global levels.
• Identify client needs and ensure Carmeuse products meet those requirements.
• Maintain regular contact with clients via calls and visits, fostering long-term partnerships.

· Promotion & Marketing

• Promote Carmeuse products, demonstrating their advantages and providing technical support for new product adoption.
• Represent the company through brochures, advertisements, technical sheets, exhibitions, and promotional events.
• Organize seminars, public presentations, and training sessions to strengthen brand visibility.

· Operational Excellence

• Prepare documentation for public tenders and ensure compliance with requirements.
• Collaborate closely with Customer Services & Supply Solutions to guarantee timely and quality deliveries.
• Monitor client orders and ensure smooth execution of contracts.
• Provide accurate information to clients regarding offers, prices, delivery terms, stock availability, and technical solutions.

· Market & Competition Monitoring

• Continuously monitor competitors' products, prices, and strategies, implementing countermeasures when needed.
• Conduct market research and propose adjustments to sales strategies to achieve optimal results.

· Cross-Functional Collaboration

• Work closely with Plant Directors to align client needs with technical and production capabilities.
• Actively participate in cross-functional team (CFT) meetings and contribute to development plans for the assigned market sector.
• Support Carmeuse initiatives by sharing technical and commercial expertise and delivering training when required.

· Quality & Customer Satisfaction

• Report client complaints regarding quality or quantity issues to the Commercial Director.
• Participate in investigations of complaints and propose solutions in collaboration with Quality, Commercial, and Plant Directors.
• Consult the customer complaints database and ensure proper resolution.

· Business Accountability

• Take responsibility for all business parameters in the assigned domain (sales volumes, pricing, outstanding receivables).
• Ensure high levels of technical and commercial expertise to support clients effectively.
• Contribute to operational planning, annual budgets, and forecasts.