Technical Lead 1st Line_DE

Your day to day:

Provide support to NOC teams during the interventions on complex and critical incidents occurred in Core Mobile / Fixed Vodafone DE.

With these activities you will have a great impact on our business:

• Takes the ownership of the incident and acts as the primary level of escalation;
• Speaks with NOC engineers and asks for all useful information related to Outage in place – ensures the NEV and/or Outage Notification has been sent in due time;
• Involves in problem solving other parties: 2nd level, Vendor, NOC, SMC, Partner management, 3rd party, in order to provide a prompt recovery of the business within the specified SLA;
• Manages and coordinates the escalation process: Technical: the support of higher technical skills required to solve the problem; Hierarchical: a manager with more authority to be consulted in order to take decision that is beyond the competencies assigned to this level
• Provide input and coordinate the development of the Major Incident Report after the Outage has been closed and all details are available, including initial recommendations to prevent the re-occurrence of a similar incident
• Building team competence level (In collaboration with 2nd Line Operations teams,

work out procedures related to the analysis of alarms and develop internal training for NOC engineers and technicians);

With these skills you are a great candidate:

• Advanced knowledge of telecommunication services, networks and technologies (GSM, UMTS, LTE, IP, EPC and VoLTE);
• Advanced knowledge regarding Core Network elements (MSS, MGW, HLR, CSDB, SGSN/MME, GGSN/SGW/PGW, STP, SBC, CSCF etc.);
• Advanced knowledge Valued Added Service (AAA, IN, PCRF, DNS, messaging) and Cloud (Hardware, Virtualization & Application layers)
• Experience on call scenarios, routing and protocols in Mobile and Fixed Networks;
• Good communication and interpersonal skills;
• Stakeholder management;
• Team working oriented;
• Ability to work under pressure and strict deadlines;
• Technical university degree: faculty of Electronics, Telecommunications, Information Technology;
• Minimum 3 years of experience in relevant area;
• Good Knowledge of English language (written and spoken);
• Good Knowledge of German language (written and spoken)

Sounds like the perfect job? We've got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS