Senior Technical Writer

At Suvoda, we're not only passionate about the work that we do and the impact that it has on human lives, but we're passionate about the people who make it happen Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

• The flexibility: Suvoda creates the perfect environment for people to integrate their work and life, by offering flexible working hours
• The growth and innovation: As part of a growing team, you'll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation
• The office: Our newly renovated, modern office space is located in the city center and is equipped with comfortable work spaces,collaborative gathering areas and modern technology that easily connects you to all of our global offices
• The benefits: You'll have acces to a robust benefits package, meal tickets, a top subscription from Romania's top healthcare provider, a fitness stipend, and competitive salaries with bonus plans
• The industry: By working in clinical trials, you''ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world

What Should You Expect?

Responsibilities:   

• Work with product, marketing, and technical leads to define the information architecture.   
• Build and maintain client aids that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.   
• Establish team policies and procedures, conforming to existing styles, policies, and procedures.   
• Oversee peer editing and production review work.
• Work with product managers, product marketing, and engineers to produce and maintain world-class documentation, including: User Guides, Integration Guides, API Developer Guides, In platform documentation (tooltips, welcome instructions, etc.).   
• Learn product concepts, and communicate the information in a way that is engaging and understood by users.   
• Gather customer feedback on documentation to improve usability.   
• Act as an editor to ensure consistency in training documentation across [redacted].   
• Monitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investments.   

Requirements:   

• Strong written and verbal communications and experience working with content in multiple mediums.   
• Experience working cross-departmentally to communicate the nuts and bolts of a product.   
• Strong experience owning an end-to-end documentation creation process.   
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.   
• A positive attitude, willing to jump in and tackle new challenges.   
• Experience working with online publishing tools preferred, example: Confluence/JIRA, Git &  Github, HTML, JavaScript, Python, Madcap, RoboHelp   

 Experience:    

• 5-10 years of technical writing experience for a SAAS product line required.    
• 5-10 years experience managing online knowledge bases and/or product user forums preferred.   

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a email address. You can learn more about these types of fraud by referring to this FTC consumer alert. 

As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.