Technical Support Consultant

1 week ago

Iasi, Iaşi, Romania Potentiam Ltd Full time 40,000 - 60,000 per year

We are looking for a
Technical Support Consultant.

Purpose of role:

You'll work closely with IT and business leaders to gain a deep understanding of their core operations – ensuring our IT strategies and solutions are fully aligned with their business goals. This is your chance to influence how technology empowers our clients directly.

Responsibilities:

  • Proactive Engineering – Engage with customers to understand their requirements and provide pre-emptive technical solutions to meet business needs. Mitigating risks to customer technical estates and ensuring their infrastructure is well-maintained and appropriate to company's needs
  • Project Engineering – Implementing technical solutions such as Windows Virtual Desktop, Zero Touch deployment, Azure AD, Office 365, MFA, and associated security services
  • IT Management – when assigned, provide strategic management and leadership for the customer, ensuring that this delivers on the client's technical and business objectives
  • 3rd line support escalation
  • Taking ownership and driving forward any assigned support tickets escalated from the service desk, KPIs for Senior Technical consultants
  • Knowledge and expertise demonstrable through the achievement and maintenance of appropriate certifications
  • Customer & Project manager feedback, including a net promoter score metric

Qualifications:

  • Broad technical experience encompassing but not limited to: working with Windows Server, VMWare, Exchange, Office 365, SQL, Azure, and Active Directory
  • Knowledge of networking (LAN, WAN, VPN, Firewall, DSL Routers), colocation, and hybrid environments
  • Diagnostic information gathering and analytical thinking, the ability to understand the architecture of operations, and undertake root cause analysis.
  • The ability to undertake research, consulting a range of data sources and critical thinking skills to provide detailed and accurate analysis
  • Accurate and effective communication using a variety of techniques, including verbal and written work
  • The ability to form strong and collaborative relationships with both customers, vendors, and colleagues
  • Ability to work autonomously and as part of a team, with excellent time management, and the ability to prioritize
  • Creative problem solving and the ability to use initiative
  • A background in managed services and IT Support is advantageous

What you will enjoy as part of the team:

  • A great work environment nurtured by professionals
  • Modern working facilities, including but not limited to high-level technology, top-notch meeting rooms, and relaxation areas
  • Well-being benefits – We are committed to providing top medical and sports subscriptions, fruit day, meal vouchers, holiday and special events gift cards, paid day off for your birthday, loyalty vouchers, and many more…
  • Valuable professional and personal development opportunities

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