Customer Transition Manager – Divestitures

This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

Are you ready to take the lead on a business-critical customer workstream within a high-impact divestment program?

We are looking for a proactive, detail-oriented Customer Transition Manager for Divestitures & Contract Migration who thrives in fast-paced environments to help deliver a seamless customer experience throughout a major business transformation.

This is your opportunity to shape the customer journey during a strategic divestiture, ensuring that customers remain at the heart of every decision and that program goals are delivered on time, with minimal risk.

Note:
This is a fixed-term contract position with a term length of approximately 8-12 months, with the option to extend.

Why Join Us

• High Visibility: Work closely with senior leaders and cross-functional teams, playing a key role in a program that is critical to our future success.
• Impactful Work: Your efforts will directly influence customer outcomes, business continuity, and long-term value creation.
• Career Growth: Build hands-on expertise in program management, customer operations, and transformation, opening doors to future leadership roles in program delivery, customer success, or strategic change.

Key Responsibilities

• Lead the coordination of customer-related activities across multiple teams and stakeholders.
• Drive alignment between workstreams, ensuring schedules, milestones, and deliverables stay on track.
• Facilitate regular status updates, track progress, and follow up on actions to maintain momentum.
• Deliver clear, insightful reports and dashboards to track program performance and customer metrics.
• Present key updates to leadership, highlighting progress, risks, and recommended actions.
• Analyse customer data and trends to guide decision-making and forecast future needs.
• Identify opportunities for improving the customer transition experience.
• Proactively identify and manage risks to ensure program stability and customer satisfaction.
• Develop mitigation plans, escalate issues when needed, and maintain an up-to-date risk register.
• Act as the central point for resolving customer-related challenges within the program.

Key Skills And Competencies

• Project management experience managing complex programs or workstreams, ideally in transformation or divestiture projects.
• Strong data analysis skills with the ability to turn data into actionable insights.
• Excellent communication and relationship-building skills, with confidence presenting to senior stakeholders.
• Proactive and solutions-focused approach with strong problem-solving abilities.
• High attention to detail with a commitment to accuracy and quality.
• Collaborative working style across multiple teams.

Technical Skills

• Familiarity with project management tools such as MS Project or Smartsheet.
• Proficiency in data reporting and visualisation tools such as Power BI or Tableau.
• Understanding of customer relationship management principles.

Experience And Qualifications

• Bachelor's degree in Business, Data Analytics, Project Management, or a related field.
• 2 to 5 years of experience in program analysis, project coordination, or a similar role, ideally within a divestiture or transformation context.
• Demonstrated experience in risk management, reporting, and customer-centred programs.

Ready to Lead Change?
If you are driven by challenge, passionate about customers, and eager to grow your career in program management, we want to hear from you.

Apply today and be part of a transformational journey that shapes the future of our business.

Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra